Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Improve omnichannel support with modern call center software Article

Improve omnichannel support with modern call center software

Phone support has long been the anchor of the customer contact center, evolving from the legacy…

Yesterday’s extraordinary is today’s ordinary Article

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

How help desk software solves support problems Guide

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

How to choose the best live chat software Guide

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Beyond “buy 10 get one free”: What is customer loyalty? Article

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

Big expectations, small businesses: What customers want in Europe Article

Big expectations, small businesses: What customers want in Europe

Good customer service experiences can result in more business from not just that customer, but also…

5 biggest gaps in customer service for midsize companies Guide

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

5 biggest gaps in customer service for small businesses White Paper

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

Values versus reality: surprising gaps in customer service Article

Values versus reality: surprising gaps in customer service

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

Types of help desk software Article

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

Upgrade your Suite: Introducing Suite Ready partners Article

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Optimize your self-service with the right metrics Guide

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

Mastering change management Article

Mastering change management

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

Making CX smarter and more personalized with Zendesk and AWS Article

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

How Flywheel upcycled boutique fitness and at-home classes Podcast

How Flywheel upcycled boutique fitness and at-home classes

Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…

How your support team can nurture your community Article

How your support team can nurture your community

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Make your work flow :  5 steps to scale your support operations Guide

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

3 top priorities in banking customer service Article

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits