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The 16 customer service skills of great customer service agents Article

The 16 customer service skills of great customer service agents

Customer service involves much more than answering questions over the phone. Responding to tickets through email,…

Rethinking customer service skills for the new era of retail White Paper

Rethinking customer service skills for the new era of retail

Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…

How Slack changed the way we work by putting the customer experience first Article

How Slack changed the way we work by putting the customer experience first

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How Zola marries modern registries and compassionate customer service with Zendesk Article

How Zola marries modern registries and compassionate customer service with Zendesk

If you’ve recently purchased a gift for a wedding, chances are you used Zola, a wedding…

Agent Experience Guide Guide

Agent Experience Guide

Customer support agents have a tough job. They need to make sure customers are getting what…

Agent Life Cycle Guide Guide

Agent Life Cycle Guide

Your support agents interact with customers more than just about anyone else in your company. They…

How to Deliver Better Customer Service This Year Article

How to Deliver Better Customer Service This Year

Watch our recent webinar, featuring Forrester analyst Kate Leggett, that will offer concrete ways to assess…

Top customer experience with agile customer care Infographic

Top customer experience with agile customer care

Customers have more options than ever before. So any company looking to build long-term relationships, and…

In good company: Expand support beyond customer service Infographic

In good company: Expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture Article

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

Most companies believe that what’s most important is training employees to provide great service. But what’s…

How to manage your amazing customer service team Guide

How to manage your amazing customer service team

Managing a team of even the most talented customer service professionals can be difficult. While we…

The Face of Your Company Infographic

The Face of Your Company

How to Provide Global Support Guide

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

How to hire customer support agents Guide

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…