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How to keep that personal touch as your company grows Article

How to keep that personal touch as your company grows

As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?

How to know when it’s time for omnichannel customer service Article

How to know when it’s time for omnichannel customer service

If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for

Your customers are important–and so is their data Article

Your customers are important–and so is their data

Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for

5 trends to uncover in your customer service data Article

5 trends to uncover in your customer service data

A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.

How Zendesk customers gain value with ticketing and real-time support Article

How Zendesk customers gain value with ticketing and real-time support

Instant communication is the expectation when it comes to support, and when more than 53% of…

6 keys to a successful ticket escalation process Article

6 keys to a successful ticket escalation process

Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents

New Zendesk research: how to go omnichannel Article

New Zendesk research: how to go omnichannel

We used data from the Zendesk Benchmark to create best practices on how to actually adopt an omnichannel approach to customer service

New Zendesk research: omnichannel and better support Article

New Zendesk research: omnichannel and better support

With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers

Providing support on multiple channels in multiple languages Article

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Staying GDPR compliant with Zendesk Article

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

International relations 101: The keys to multilingual support success Article

International relations 101: The keys to multilingual support success

Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.

Introducing The Zendesk Suite Article

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Zola marries passion for support with modern tools Article

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

Be the type of tech support team you want to interact with Article

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

Be ready for anything: support forecasting and scheduling Article

Be ready for anything: support forecasting and scheduling

Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.

Fullscript’s prescription for omnichannel customer success Article

Fullscript’s prescription for omnichannel customer success

With GAAP revenue growth of a staggering 2,000+ percent over the last three years, in 2017 Fullscript moved from a combination of siloed support tools to adopt an all-in-one solution

24/7 Support without 24/7 staff Article

24/7 Support without 24/7 staff

Demand for 24/7 support is almost certainly going to come as your business grows

Three companies, three omnichannel examples Article

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

How to set up support tiers Article

How to set up support tiers

Truly customer-driven support teams are often organized into tiers built around specific skills and levels of experience

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful