Ticketing system

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Proactive support with in-product messaging Article

Proactive support with in-product messaging

Would it be helpful if you had a way to reach out to your customers before…

Bright ideas: how some companies are winning the customer service game Article

Bright ideas: how some companies are winning the customer service game

Customer service is critical in today's one-swipe, one-click away world; competition is stiff and it only…

WeGoLook’s fearless multi-channel approach Article

WeGoLook’s fearless multi-channel approach

When deciding which channels to roll out, “it comes down to what’s most appropriate for the…

How BetterCloud organizes IT support Article

How BetterCloud organizes IT support

At BetterCloud, we’ve developed some creative strategies to leverage Zendesk automations (and other features) so our…

Why Oulun Energia turned to Pepron to give their customer service a power boost Article

Why Oulun Energia turned to Pepron to give their customer service a power boost

Oulun Energia's motto is “We are all at the customer’s service.” As a value, it has…

How to build ideal workflows in Zendesk Support Article

How to build ideal workflows in Zendesk Support

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…

How to add value to your customer data Article

How to add value to your customer data

Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…

Why the pipeline isn’t running dry anytime soon for Pipedrive Article

Why the pipeline isn’t running dry anytime soon for Pipedrive

Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…

Adopting new technologies benefits customer service Article

Adopting new technologies benefits customer service

As the need for customer service professionals to provide excellent customer experience expands, retailers must empower…

Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups Article

Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups

We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and…

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk Article

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…

eToro’s human approach to social trading includes personal, localized support Article

eToro’s human approach to social trading includes personal, localized support

eToro’s mission is to revolutionize the way people access the financial markets and make their trading…

Building your Zendesk workflow brick-by-brick Article

Building your Zendesk workflow brick-by-brick

Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…

How Trustpilot uses Zendesk Support to be the most trusted online review community on the market Article

How Trustpilot uses Zendesk Support to be the most trusted online review community on the market

In a recent report, Nucleus Research highlighted Trustpilot’s annual benefit of over $428,000—an ROI of 1272…

All about the “About” custom ticket field Article

All about the “About” custom ticket field

When the About field is set correctly, it allows you to categorize the topics your customers…

Tip of the week: Best practices for altering your custom ticket fields Article

Tip of the week: Best practices for altering your custom ticket fields

This Zendesk Tip of the Week covers best practice for altering custom ticket fields in your…

Ask the analysts: Gartner’s take on the customer service technology landscape Article

Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

How USC Annenberg’s Technical Services and Operations team makes the grade Article

How USC Annenberg’s Technical Services and Operations team makes the grade

Universities constantly cycle through new ideas and student bodies, but often traverse well-worn paths when it…

See the customer journey more clearly: Introducing the Pathfinder app Article

See the customer journey more clearly: Introducing the Pathfinder app

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…

Tip of the week: Use Curlybars to add images to the Humble Squid category boxes Article

Tip of the week: Use Curlybars to add images to the Humble Squid category boxes

With Curlybars we are able to add the images to the categories natively. This makes it…