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Increase revenue with agile customer care Infographic

Increase revenue with agile customer care

Some companies look at customer service as a drain on resources. As a result, customer service…

From Cost Center to Profit Center: the Potential ROI of Zendesk Article

From Cost Center to Profit Center: the Potential ROI of Zendesk

Our 30 minute webinar discusses The Total Economic Impact™ of Zendesk, a December 2016 commissioned study…

Streamlining Customer Service with In-App Support Solutions White Paper

Streamlining Customer Service with In-App Support Solutions

It’s no fun encountering a bug in an app when you’re in the midst of a…

Meeting multichannel customer service expectations Article

Meeting multichannel customer service expectations

On-Demand with Billy Hamilton-Stent & Josh Frank The days of businesses providing a single channel of…

Zendesk Feature Close-Up: Triggers Article

Zendesk Feature Close-Up: Triggers

Let’s be honest: There are a wealth of features to think about when you’re building a…

Making Multichannel Support Simple and Successful Article

Making Multichannel Support Simple and Successful

Email. Phone. Chat. Messaging. Customers want to connect with companies over a variety of channels. And…

ICMI report: Uncover the Hidden Profits in Your Contact Center Article

ICMI report: Uncover the Hidden Profits in Your Contact Center

This whitepaper provides actionable insights on how to effectively deliver value in four key areas and…

Top 3 Tips to Becoming a Profit Center Article

Top 3 Tips to Becoming a Profit Center

Revenue generating or not, most contact centers could be contributing a higher level of value to…

Zendesk Deep Dive: Increase Productivity with Macros Article

Zendesk Deep Dive: Increase Productivity with Macros

Small gains often add up. And when it comes to gains in time, every minute helps.…

Video

Zombies and Zendesk

What’s New in your Zendesk: Scalable support Article

What’s New in your Zendesk: Scalable support

In this 30-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…

White Paper

Cookbook for the Customer-Centric Company

We often hear about the importance of customer service and all the factors that contribute to…

Infographic

Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

Infographic

Killing phone support can kill your business

No one relishes the thought of having to phone up a support agent to have their…

What Airbnb customer service learned while rapidly scaling their support Article

What Airbnb customer service learned while rapidly scaling their support

With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…