Workplace
Latest stories Page 2
Article A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article New year, new books. Here’s how introverts can get an edge on networking
The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…
Article Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
Article The symbiosis between leaders and managers
The conventional understanding of the difference between leaders and managers held that a leader is a…
Article How to pivot in the face of change
Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…
Article Gratitude at work: why giving is as good as getting
Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…
Article From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Article The sweet sound(s) of productivity
We’ve all been there. You’re trying to do some deep work and there’s something going on…
Article How to ask for a mental health day from work—because we all need one
The day is coming when employees will be shocked to learn that their predecessors couldn’t just…
Article The future of work—new paradigms, locations, and possibilities
The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…
Article Work-from-home productivity tips for the long haul
When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…
Article The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’
A few months in to what remains a very strange way of living, we know a…
Article The bright future of generalists in the workplace
How people think, in terms of how we use our brains, has changed a lot in…
Article What’s my job again? On returning from parental leave
The first time I left on parental leave, my company had just been acquired. As a…
Article The future of customer care: built-in flexibility
Customer contact centers have always been divided between remote work and in-office work, with arguments for…
Article Relational Mindfulness: 4 ways to relate as humans at work
A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…
Article How to support your remote team’s mental health
No expert would recommend making the shift from a full-time, in-person team to a fully remote…
Article 7 ways to build your team’s communication strategy—especially when remote
There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…
Article How to work and homeschool—advice from someone who’s done it
Parents: What we are being asked to do is not humanly possible. There is a reason…