Zendesk customers

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How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global…

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There’s Nothing Smug About SmugMug’s Support Team, Which Handles 1,000 Requests Per Day

Pictured above: Members of SmugMug’s amazing Support Super Heroes contingent. Zendesk gave us instant gratification. With…

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How FanMail Marketing Got Its Users to Embrace Zendesk

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and…

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Meet Getaroom.com, Our 10,000th Customer

Getaroom.com offers special deals on hotels and other types of lodging, in major cities in the…

How fruit got on the loom Article

How fruit got on the loom

They say Corporate America has no sense of humor. Are “they” right? Find out by following…

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Looking Inside Zappos’ Corporate Culture Club

Launched in 2008, Zappos Insights is where companies go to learn how they can be as…

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Groupon: Defenders of the Customer Experience

“Zendesk’s macros are incredibly easy to use and customize. We know how we’ll they’re working whenever…

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How Customers Helped ModCloth Grow Into a $16 Million Company

Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: One…

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Customers pay $50,000 to save local coffee house

Smooch coffee house had received the kiss of death. Investors had just informed its owner Basquali…

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How Effective is the Money-Back Guarantee?

We’ve all heard it before: “Try it risk-free — or your money back.” By now, the…

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Denver Broncos Score With Simplicity

IT engineer Gil Bencomo likes to keep complex things simple. So when he became the sixth member…

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Wait a Minute Mr. Postman! SendGrid Cures Email Deliverability Woes

On average, 20 percent of all email sent by Web applications either goes missing or ends…

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Rezora Opening Doors For Real Estate Agents

Real estate agents are always on the go. That’s why a growing number of them rely…