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Zendesk Products

Guide

Get personal with profiles in Help Center

June 20, 2016
Guide Help Center Zendesk Products

Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

June 13, 2016
Guide Help Center Zendesk Products

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

March 1, 2016
Admin Tips Guide Help Center Zendesk Products Zendesk Tips

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week from Jake Bantz makes it easy

Community Tip: Facebook Messenger integration for Help Center

February 2, 2016
Admin Tips Guide Zendesk Products Zendesk Tips

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help Center. With the introduction of Facebook Messenger Page Plugins, this is now possible.

Multiple brands, one Zendesk: introducing Multibrand

March 17, 2015
Guide Help Center Support Zendesk Products

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent throughout their experience of doing business with you. That expectation provides a special challenge for

3 most popular community tips

February 9, 2015
Guide Help Center Zendesk Products Zendesk Tips

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked our customers to pick their favorite

Tip of the week: using Google Analytics with Help Center

October 7, 2013
Agent Tips Guide Zendesk Products Zendesk Tips

With the launch of Help Center, our new customer facing portal, there’s a change in how Google Analytics needs to be configured to track your customer data in Zendesk

Tip of the week: organizing the content in your knowledge base

July 15, 2013
Admin Tips Customer experience Guide Zendesk Products Zendesk Tips

We’ve got four steps to a streamlined knowledge base and lots of customer examples to set you on the right path.

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