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Tip of the Week: Saving Time with Mail API Commands Article

Tip of the Week: Saving Time with Mail API Commands

My, how times have changed! We’ve updated our Mail API a lot since this was posted.…

Tip of the week: Showing who’ has been cc’’d in email notifications Article

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites Article

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites

This tip is a little dated. Read this article for more up-to-date information about managing multiple…

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Zendesk at the Twilio Conference

[Editor’s note: Zendesk Voice is now Zendesk Talk] Last week, Twilio hosted its first-ever user conference…

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How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global…

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Make Every Customer Feel Like Your Only Customer With Zendesk for SugarCRM

Every customer should feel like they’re the only customer you have. But as your organization grows…

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Zendesk’s JIRA Integration Rocks!

Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit.…

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A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake

Moving stuff around is easy, right? I can move files on my computer into different folders…

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Share Support Tickets Across Multiple Zendesk Accounts With Our Ticket Sharing Feature

Companies don’’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network…

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Reach your help desk from your blog with Zendesk for WordPress

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…

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Too many passwords? Access Zendesk using your Google and Facebook logins

Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…

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Build a Virtual Call Center With Our New Call Distributor Widget

Our customers can now harness the power of brick-and-mortar call centers without having to hire loads…

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Javascript Loves CI

Jenkins + Jasmine + PhantomJS + JSHint We write a great deal of Javascript here at…

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Webinar: Get the Most out of CSS in Zendesk

All webinars have been moved here. Original air date: April 28, 2011 What is CSS? Join…

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How FanMail Marketing Got Its Users to Embrace Zendesk

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and…

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Meet Getaroom.com, Our 10,000th Customer

Getaroom.com offers special deals on hotels and other types of lodging, in major cities in the…

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Webinar: Zendesk for Seesmic Desktop

Zendesk for Seesmic Desktop

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Self-Service Support: Are You Doing It Wrong?

Customer self-service certainly has its advantages: customers can find answers they need regardless of call center…

Keep javascript libraries from colliding Article

Keep javascript libraries from colliding

Namespacing Javascript libraries can often be used in ways the authors did not foresee. Global variables…

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We Love Zendesk for iPad

Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today we’re…