Turn customer analytics into action

December 7, 2016

According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations are diving deeper into customer analytics in order to cultivate effortless customer experiences

Announcing Text: adding SMS support to Zendesk Talk

December 6, 2016

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than a phone call and more efficient than an email—is the most popular activity on smartphones

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

November 29, 2016

Harry’s brings the same focus on quality to their customer service as they do to their razors

Shake up your Zendesk with 10 new apps and integrations

November 28, 2016

We’re happy to share an energy boost in the form of 10 great new apps and integrations

Make the most of what’s new at Zendesk

November 23, 2016

We look different these days, and we hope you’re as excited about our makeover as we are

How Zendesk measures the customer experience

November 22, 2016

Delivering on the customer experience is more than measuring customer satisfaction

Momentum with Microsoft: announcing single sign on

November 21, 2016

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft account

Fine Tuning: Spreadsheets are not your friend

November 17, 2016

Are you spending hours creating reports that nobody is reading

6 Zendesk Apps to Help You Sell More

November 15, 2016

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware, can improve sales and support.

Be in the right place, at the right time with Zendesk Connect

November 14, 2016

Zendesk Connect allows you to better understand and proactively engage your customers

Introducing Zendesk Explore: your new home for actionable customer data

November 7, 2016

Relationships among people can take many forms and it’s no different with businesses

Taylor Stitch finds the perfect fit with a multichannel support solution from Zendesk

November 3, 2016

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk Support, Zendesk Chat, and Zendesk Talk—for seamless support

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

November 2, 2016

It happens all the time in business. Something changes: a mobile gaming company ships a new version, an ecommerce site runs a free shipping promotion, or

Treat yo’ self to these 15 new apps and integrations

October 31, 2016

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations to the general marketplace, and 1 newbie to Zendesk Labs

Introducing the new Zendesk: Built for better customer relationships

October 25, 2016

Zendesk has evolved from a customer service product to a family of products for improving customer relationships. Meet the new Zendesk

Important update to the Zendesk DMARC policy

October 7, 2016

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to p=”reject”. This change helps to protect Zendesk’s customer subdomains from unauthorized use. It also stops delivery on

Extend your Zendesk with new apps and integrations

September 26, 2016

The Zendesk Apps Marketplace got a fresh new look in early September. Visitors can move between the Marketplace and App Directory, depending on whether you prefer to browse our latest featured apps and integrations, or go straight for

Students aren’t the only ones learning—How ESL Education used BIME to unpack their data

September 21, 2016

With an expanding base of international clients, ESL education wanted to perform more sophisticated and sector-specific analysis. But before 2014, ESL Education didn’t have a business intelligence (BI) platform that allowed for this level of insight

Our first stops on the road to data liberation

September 12, 2016

Every day, we capture over 4.6 million interactions across Zendesk products. That’s a lot of customers reaching out to over 81,000 businesses for help. We knew we were sitting on top of a lot of valuable customer data—not just insights about our own customers but also

What’s new in the Zendesk Apps Marketplace

August 29, 2016

This August we added 13 new apps and integrations to the Zendesk Apps Marketplace. Together, they bring a variety of functionality into your Zendesk including new ways to

‘Power-Up’ your support with Zendesk and Trello

August 26, 2016

If you’re an avid Trello user, you might be familiar with the frustration of having to switch between Trello and Zendesk in order to communicate with different teams. Trello fixed this problem with

Fueling a sales machine with customer service data

August 25, 2016

When Uzi Shmilovici first started talking to venture capitalists about his plans for building a better sales platform, the CEO of Base CRM quickly learned that most investors thought it was a waste

The skill every great chat agent needs to have

August 18, 2016

Meet Anna, Team Lead for the email and chat team supporting Zendesk Chat. Based in Manila, Anna joined Zopim back in late 2013

Three new tools to make you a better support leader

August 14, 2016

Zendesk August quarterly product release includes: Satisfaction Reasons, updates on the Pathfinder app, and better insights into macros