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Welcome BIME Analytics Team to the Zendesk Family Article

Welcome BIME Analytics Team to the Zendesk Family

We are excited to announce that we have acquired the company and team behind the award-winning…

Building a better customer experience through self-service Article

Building a better customer experience through self-service

Any company that deals with physical goods needs a way to manage their inventory. TradeGecko is…

Zendesk on Zendesk: How we rolled out live chat Article

Zendesk on Zendesk: How we rolled out live chat

Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series.…

Customer inquiries? Never an issue with Guide Article

Customer inquiries? Never an issue with Guide

Fellow Denmark to Silicon Valley transplant, issuu’s digital publishing platform has enabled over 25 million magazines,…

5 tips to help agents provide great support across multiple chats Article

5 tips to help agents provide great support across multiple chats

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…

Tip of the week: Creating a site map for your Help Center Article

Tip of the week: Creating a site map for your Help Center

A site map is a helpful file that lets Google and other search engines intelligently crawl…

6 best practices for chat etiquette Article

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

Sole Society’s chat team answers your SOS Article

Sole Society’s chat team answers your SOS

From the top of your head to the soles of your feet, Sole Society makes it…

Community tip: Reporting on KCS actions within tickets Article

Community tip: Reporting on KCS actions within tickets

If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…

2 live chat lessons from Tucows Article

2 live chat lessons from Tucows

“We organized the company around the call center, not the other way around,” said Ross Rader,…

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer) Article

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…

Fine Tuning: Implementing chat as a channel Article

Fine Tuning: Implementing chat as a channel

Join us in the Zendesk forums today for the next installment of our Fine Tuning series…

Changing channels: Live chat takes the lead in the latest Zendesk Benchmark report Article

Changing channels: Live chat takes the lead in the latest Zendesk Benchmark report

The headline gave it away, but before reading that, would you have guessed that live chat…

Game of Codes: Summer is coming Article

Game of Codes: Summer is coming

Friends, Romans, Zendesk Users, lend me your headsets, for today we celebrate the second annual Zendevian…

Community Tip: Managing complex SLA needs with Zendesk Article

Community Tip: Managing complex SLA needs with Zendesk

Recently, we’ve had the amazing opportunity to play around with enhanced service level (SLA) functionality in…

Zendesk on Zendesk: The lifecycle of a problem ticket Article

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

How to provide better live chat at scale: introducing Zopim Premium Article

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

Community tip: Best practices for using views Article

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Let’s get personal! How to showcase your support team on your Help Center Article

Let’s get personal! How to showcase your support team on your Help Center

Your customers may wonder who they're really talking to when they reach out your customer support…

Fine Tuning: Blueprinting your Help Center Article

Fine Tuning: Blueprinting your Help Center

Join us in the Zendesk forums today for the next installment of our Fine Tuning series.…