Zendesk Products

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Multiple brands, one Zendesk: introducing Multibrand Article

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

6 reasons to use live chat support software Article

6 reasons to use live chat support software

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has…

3 tips for providing great customer self-service at scale Article

3 tips for providing great customer self-service at scale

A great way to keep your customers happy (and cut down on tickets) is to make…

Ministry of Supply: Scaling in style Article

Ministry of Supply: Scaling in style

Imagine a dress shirt that could keep you cool in the heat and warm in the…

Apps for companies in growth mode Article

Apps for companies in growth mode

They’re called growing pains for a reason. Growth is exciting, but it’s also hard. Whether you’re…

3 most popular community tips Article

3 most popular community tips

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked…

Fine Tuning: Agent productivity Article

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

The smart move: 3 reasons to use live chat Article

The smart move: 3 reasons to use live chat

Between crazy work hours and life, we find ourselves putting more items into our virtual shopping…

There’s a chat for that [infographic] Article

There’s a chat for that [infographic]

Live chat is becoming increasingly important and profitable as a customer engagement platform. In fact, many…

Stop emailing about email: It’s time to bring order to your team inbox Article

Stop emailing about email: It’s time to bring order to your team inbox

Email aliases make it easy to manage inquiries from outside the organization or other departments. But…

Drive your brand to success with proactive chat support Article

Drive your brand to success with proactive chat support

The importance of proactive chat support cannot be underestimated. Part of Zendesk's chat offering is a…

CSM Spotlight: best practices for ticket deflection Article

CSM Spotlight: best practices for ticket deflection

We’re hosting a discussion in our forums today focused on Best Practices for Ticket Deflection and…

Community tip: find your repeat customers Article

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

Tip of the week: un-Google your Help Center Article

Tip of the week: un-Google your Help Center

For a variety of reasons, you might find that you don't always want your Help Center…

Tip of the week: providing targeted support with Zopim Article

Tip of the week: providing targeted support with Zopim

Zopim Chat, like Zendesk, is a powerful and flexible tool with a wide array of customization…

Meet the new face of chat Article

Meet the new face of chat

Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim…

6 ways to grow your business with live chat support Article

6 ways to grow your business with live chat support

Chat support is one of the few online tools that provides instant support and personalized responses.…

Welcome Zopim Article

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

6 tips for the best online customer support Article

6 tips for the best online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

Ideas from CloudFlare: Help Center customization Article

Ideas from CloudFlare: Help Center customization

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives…