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Article

3 tips for effective live chat

We think the solution is clear: Your business needs live chat support. If you already have…

Tip of the week: using Google Analytics with Help Center Article

Tip of the week: using Google Analytics with Help Center

With the launch of Help Center, our new customer facing portal, there's a change in how…

Tip of the week: custom mobile CSS for Help Center Article

Tip of the week: custom mobile CSS for Help Center

We recently launched a new version of the customer portal in Zendesk named Help Center. One…

Re-launch of Zendesk advanced plans Article

Re-launch of Zendesk advanced plans

Today we’re announcing a re-launch of our two advanced plans for new customers joining Zendesk. The…

Article

The next big thing in customer self-service: Help Center

Zendesk has always believed in the power of customer self-service. Today, we’re happy to introduce our…

Community tip: keeping procedures up to date Article

Community tip: keeping procedures up to date

A common feature I’m sure every Zendesk user takes advantage of is their wonderful Macros

Tip of the week: organizing the content in your knowledge base Article

Tip of the week: organizing the content in your knowledge base

We've got four steps to a streamlined knowledge base and lots of customer examples to set…

Zendesk customization – best practices for UX, part 3 Article

Zendesk customization – best practices for UX, part 3

In part 3, we take a look at how certain customizations are done on the back…

Customizing Zendesk Support: Best practices for UX Article

Customizing Zendesk Support: Best practices for UX

In Part 2 of our Customizing Your Zendesk series, we look at how some of our…

Advanced Analytics in Zendesk Article

Advanced Analytics in Zendesk

Yesterday we announced some great new Zendesk features. Today, we’re going to focus on one: Advanced…

Tip of the week: unraveling host-mapping for Zendesk Article

Tip of the week: unraveling host-mapping for Zendesk

When you first start your Zendesk subscription, the URL for your Zendesk web portal is some…

e-Commerce and customer service Article

e-Commerce and customer service

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk…

The new Zendesk: speed Article

The new Zendesk: speed

When dealing with customers, every second counts. So one of the biggest motivators behind the new…

Infographic: self-service for mobile consumers Article

Infographic: self-service for mobile consumers

Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…

Zendesk on the Google Apps Marketplace Article

Zendesk on the Google Apps Marketplace

We’re super excited to announce that Zendesk is now a part of the Google Apps Marketplace,…

Zendesk Launches in Japan Article

Zendesk Launches in Japan

Today is an awesome day. It’’s the day we’ve officially launched in the Japanese marketplace. Starting…

Integrations – Document Management and Advanced Reporting Article

Integrations – Document Management and Advanced Reporting

It’s about that time of the month when we roll out a few exciting new integrations.…

Tip of the Week: Tracking Requester Language by Email Article

Tip of the Week: Tracking Requester Language by Email

Now that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s…

Tip Of The Week: Understanding Trigger Conditions Article

Tip Of The Week: Understanding Trigger Conditions

There are two types of conditions available in Zendesk – all conditions and any conditions –…

Six Criteria for Selecting Help Desk Software Article

Six Criteria for Selecting Help Desk Software

As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…