Zendesk Tips
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Article Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
Article Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article Tip Of The Week: Understanding Trigger Conditions
There are two types of conditions available in Zendesk – all conditions and any conditions –…
Article Tip of the Week: Saving Time with Mail API Commands
My, how times have changed! We’ve updated our Mail API a lot since this was posted.…
Article Tip of the week: Showing who has been cc’d in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
Article Tip of the Week: Using business hours in your triggers and notifications
[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…
Article Tip of the Week: Automatic Ticket Tagging
Tags are one of the most powerful tools in Zendesk. With them you can load your…
Article Tip of the Week: Nesting Fields
We recently had a customer who wanted their end users to be able to route tickets…
Tip of the Week: How to Avoid Agent Collision
You’ve probably seen this scenario before. You’re working on a ticket, selecting the relevant fields, making…
Article Keep javascript libraries from colliding
Namespacing Javascript libraries can often be used in ways the authors did not foresee. Global variables…
Article Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
Tip of the Week: Escalating Your Tickets With Groups
Please visit this article for the most up to date version of this tip: Escalating Your…
Article Tip of the Week: Calculate Your Average Resolution Time using CSV exports
As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…
Tip of the Week: Automations vs. Triggers When To Use What
Recently, we shared two tips on some automated functions within Zendesk. We described how to use…
Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses
Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…
Tip of the Week: Use Automations to Send Alerts When a Ticket Needs a Reply
The keys to outstanding customer support are simple to understand, but as anyone who’s handled customer…