We’ve unleashed a slew of new features in the past few months that you may not know about. So in this week’s tip, Jill’s giving us a rundown of three of her favorites:
– Zendesk Activity Stream in Google Chrome
– Social sharing in your knowledge base
– Knowledge base topic suggestions
Check out Jill’s tip in our forums.
Related stories
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.