EUROPE, MIDDLE EAST, AFRICA

Tendencias de la experiencia del cliente en 2021

There’s a lot to unpack from 2020 as we explore our top 5 CX trends.

Tune in as we hear from regional leaders about how the trends impacted our customers and join sessions to help benchmark your business and arm yourself with concrete ways to adapt—tailored to your business, region, and customers.

See below the country sessions to learn more about the unique trends of your region from local Zendesk leaders and customers, in your local language, or click the button below to register for the pan-EMEA event.

Register here for PAN-EMEA session

Looking for the global CX Trends page?

Regional sessions

Benelux

Beschikbaar on-demand

In deze fireside chat die direct na de EMEA CX Trend webinar plaatsvindt, gaan Zendesk klant Any Lamp, Zendesk partner Pluscloud en Solutions Consultant Alex Dorweiler, verder in op de vraag hoe Any Lamp ingespeeld heeft op de CX trends.

Nu bekijken


Nordics

Available On-Demand

Join our hosts – Thomas Olsen, Sales Manager EMEA North and Julie Fosselius, Senior Solutions Consultant Nordic – for the latest customer experience updates as they discuss the latest Nordic CX Trends 2021 and share insights on how our customers have managed to stay agile through 2020.

Watch now



UK & Ireland

Available On-Demand

Join our hosts, Celine Maher, Vice President, UK&I, and Darren Parker, Director, Customer Success UK&I, for the latest customer experience updates and hear from Steven Franklin, Global Head of Customer Service at Siemens Financial how his team have managed to stay agile in 2020.

Watch now

France

Disponible à la demande

Rejoignez nous pour découvrir comment adapter votre expérience client face aux changements en cours, et écoutez le retour d’expérience et les enjeux 2021 de Christophe Vassallo, Directeur expérience client et technologie, de Salto.

Regardez-le maintenant




Italy

Disponibile on-demand

Unitevi a noi per ricevere gli ultimi aggiornamenti sull'esperienza clienti, necessari per affrontare i cambiamenti, e per ascoltare uno dei nostri clienti che ci racconterà come il loro team è riuscito a rimanere agile in questi tempi difficili.

Guardalo adesso



Spain

Disponible a pedido

Únete a nosotros para obtener las últimas actualizaciones de la experiencia del cliente necesarias para afrontar los cambios y escuchar a uno de nuestros clientes contar cómo su equipo ha conseguido mantenerse ágil en estos difíciles momentos.

Mírelo ahora


DACH

Verfügbar on demand

Begleiten Sie unsere Gastgeber – Laura Reiser und Ulrich Hoffmann – und lernen Sie über die neuesten Updates zum Thema Customer Experience, die Sie benötigen, um sich dem ständigen Wandel zu stellen. Hören Sie außerdem von Johannes Rahn, Head of Customer Service bei Holidu, wie sein Team es schaffte, in 2020 agil zu bleiben.

Jetzt abspielen

Russia

Предлагается по требованию

Узнайте больше о новейших трендах в работе с клиентами, чтобы подготовить свой бизнес к переменам, грядущим в 2021-ом. Эксперты Zendesk поделятся своими стратегиями и советами.

Смотреть сейчас