The Startups CX Benchmark Report 2020

How investing in your customers can help your startup grow

When you’re just starting out, it’s natural to be laser-focused on your product or service. So when is the best time to invest in customer support? We looked at more than 4,400 startups participating in the Zendesk Benchmark and found a clear link between better customer experiences and faster growth. Start reading now to discover:

  • How your current performance stacks up to that of fast-growing startups
  • Which customer support options you should consider
  • When to invest in customer service

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Every customer counts when you’re a startup. The Zendesk Startups program can help you be there for your customers. Qualified startups get 6 free months of Zendesk customer support solutions and can connect with an exclusive community of founders, partners, and resources.

Startups trust our product

"Being able to adapt to the customer has been huge. It’s no longer just an email where you wait and hope you hear back. Zendesk is helping us answer whatever the customer is looking for, however they reach out." - Leanna Nazzisi, Customer Operations Coordinator

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"Zendesk is an amazing tool for us thus far and we don’t see that changing. It allows us to continually improve our Members’ experience." – Trent Hoerman, Senior Program Manager

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"There’s not really anything on the market that I can think of that compares to Zendesk. I’m really happy with what we have—Zendesk gives me everything I need to effectively manage my team." – Lakeysha Hayes, Domestic and International Customer Service Manager

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