Inicio
Connect
Funciones
Customer Intelligence Software

Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

Las conversaciones son más eficaces cuando habla con la otra persona en el momento oportuno. Connect le permite diseñar campañas de mensajes dentro del producto —de acuerdo al contexto—, o bien campañas de correo electrónico para reavivar el interés de los clientes. También le permite activar campañas creadas según los segmentos, enviar un mensaje a los VIP o enviar una campaña de una sola vez a todos sus clientes.

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:
  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.

Eche una mirada a Outbound

Give your agents the tools they need to provide great support.

Ver una demostración en vivo del producto

Te explicaremos de qué se trata la familia de productos y responderemos todas las preguntas que tengas sobre Zendesk.

Solicitar una demostración