Customer satisfaction software

Customer relationships are forever — we hope

As enterprises change in this fast-moving market, it can be difficult to maintain a direct focus on customer service or satisfaction. Good customers are vital to every business.

Customer satisfaction software, Zendesk Connect, helps you understand your customers better and connect with their shopping journey to support and engage them.

La noticia entre bastidores

In order to increase your chances of a long-lasting customer relationship, keep them engaged with interesting information, suggestions, and best practices. Most importantly, talk the time to know your customers by collecting data, including conversations, from across the Zendesk family of products.

Buenas prácticas

Stay connected by adding a personal touch. Create profiles of customer based behaviors and identify trends and trigger targeted campaigns to send the right message to the right customers. Keep your relationships going strong by building trust and loyalty and offering a proactive heads-up about concerns or issues, so customers are notified ahead of time. Conversations work best when you catch people at the right time.

A timely solution

With Zendesk Connect, you can create an in-product message campaign to fit the context, or design an email campaign to re-engage customers. With Connect's customer satisfaction software helps you stay connected to your customers with the following:

  • Good Communication – keep new customers excited and coming back for tips and recommendations
  • Stay In Touch – customers who are well-informed are happier customers. Send updates about new products, features, styles, and current news
  • Upsell – gently nudge customers to new offers related to their past interests
  • Heads-up – proactively keep customers informed about service updates or current issues to prevent frustration. Early warning heeds off customer frustrations.

Próximos pasos

Well-informed customers are happy customers. Happy customers want to repeat that buying experience. And Outbound is now a member of the Zendesk family. We're working together to make customer satisfaction software better with proactive messaging.