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Real Time Customer Engagement

Real time customer engagement

Made especially for you

“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show earlier this year. Your product has to be great—but so, too, does your customer engagement. Meyer urges everyone to try delivering less. Make what you do—better—including your service.

La noticia entre bastidores

Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them. It's a solution that offers real-time seamless marketing and enables you to take action when the time is right.

Buenas prácticas

Conversations work best when you catch people at the right moment. With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers. Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list.
  • Get to know your customers. Collect customer data from across the Zendesk family of products. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
  • Add a personal touch. Reach out to customers in ways that actually mean something to them. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.
  • Build trust and loyalty. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make real time customer engagement better with proactive messaging.

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