Real-time engagement software
Made especially for you
People remember how you make them feel. Your product has to be great—but so, too, does your customer engagement. And today, it has to be in real-time.
Real-time customer engagement software enables you to be proactive—Connecting with the customer before they even realize they need you. At the right time. In the right place. Zendesk Connect.
La noticia entre bastidores
Zendesk Connect uses content from data in a simple way to understand your customer, so you can add that personal touch and build trust. Whether you have 10 customers or a million, customer engagement remains the same: Know where they’ve been on your site, when they needed help, and why.
Conozca a sus clientes
Collect customer data from across the Zendesk family of products. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
A personal touch
Reach out to customers in ways that actually mean something to them. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.
Trust and loyalty
Mantenga vivas las relaciones con sus clientes. Una manera de ayudar a los clientes antes de que sepan que necesitan ayuda es avisándoles con anticipación sobre un asunto importante o aconsejando a los principiantes en el momento oportuno.
Próximos pasos
Outbound is now a member of the Zendesk family. We're working together to make real-time engagement software better with proactive messaging.
Eche una mirada a OutboundRecursos adicionales
Y aún hay más. A continuación puedes verlo.
There’s a lot more where this came from. Keep exploring the world of real-time engagement software.
Winning at customer serviceOne face of the brand support¿En qué consiste una mala atención al cliente?You make me a bad customer12 funniest customer service scenes in film and television10 preguntas de entrevista que ayudan a contratar excelentes representantes de atención al clienteDoes good customer service really matter?Proporcionar una excelente atención al cliente a través de las redes socialesThe good, the bad, & the ugly: the impact of customer serviceThe impact of customer service on customer lifetime value
Ecommerce customer serviceRetail customer serviceHospital customer serviceRestaurant customer serviceAirline customer serviceSocial media customer serviceEnterprise customer serviceCustomer experience solutions
Ecommerce customer serviceRetail customer serviceHospital customer serviceRestaurant customer serviceAirline customer serviceSocial media customer serviceEnterprise customer serviceCustomer experience solutions