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Customer Intelligence Analytics

Customer intelligence analytics

For too long, business software has been one-sided: Built for the business at the expense of customers. It was designed around corporate departments, not customer experiences. Customers expect a single experience and conversation with companies, and that requires software designed for both sides of the relationship. That's where Zendesk Explore comes in.

La noticia entre bastidores

Zendesk has evolved from a single customer service product to a new, unified family of products focused on improving customer relationships. Our product family helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

A deeper understanding of relationships

Zendesk Explore and Zendesk Connect: help you build a more personal connection with customers through analytics and customer intelligence
  • Explore is our analytics engine across Zendesk products and third-party customer data
  • Connect turns customer intelligence into proactive engagement and support so you can reach out to customers at the right time with the right information

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