Importance of customer service analytics
The Lewis and Clark of customer service
Which customers are happy? Which are not and why? Without customer service data analysis there’s no way to know and no way to correct your mistake. Analytics helps you start exploring just like a pioneer and discovering things you’ve never seen before.
Find out what your customers are really up to, why they do the things they do, and ultimately find new ways to make them happy with Zendesk Explore.
Exploring in the 21st Century
- Bring together data from every step of the customer journey—so you can understand and improve their experience
- Create custom metrics, reports, and dashboards, and even perform data joins point-and-click functions and visualization styles meaningful analyses
- Share analyses and dashboards with your entire organization, partners, or customers
- Mejora las operaciones de tu equipo de soporte al detectar tendencias y dotar recursos de forma óptima
Grab your canoe and jump in—Find out for yourself what you can discover with Zendesk Explore.Haz que cada interacción con el cliente cuente
Y aún hay más. A continuación puedes verlo.
There’s a lot more where this came from. Keep exploring the world of customer service and the importance of customer service analytics.