Self-service Success: the Business Portal
What is a business portal?
A business portal or corporate portal is a digital gateway on a website or application that gives customers access to their accounts, files, or information that is restricted to that specific customer. Built using enterprise portal software, a business portal gives customers the ability to independently access their accounts without having to directly contact the business.
Customizable for customers and simple to manage, Zendesk Help Center is a knowledge base, community, and business portal—all in one.
Un enfoque diferente
- Empowered customers. Rather than relying on an agent to respond to a question, customers can log in and search for what they need the moment they need it.
- More time for difficult problems. The right solution can save companies the time and resources they otherwise would have been forced to spend helping customers solve simple issues. As a result, customer service agents have more time to spend dealing with complex issues or building relationship development with VIP customers.
- Better features. This includes features that email and other channels just aren’t capable of, including larger file limits, integration with knowledge bases and other self-service options, and more.
Llega la hora de la solución
Cómo ayuda Zendesk
Zendesk gives companies the ability to provide all of their customers with a self-service gateway to all of their interactions with the organization. Everything from a history of closed tickets, status of open tickets, knowledge base articles subscribed to, account information, and more, all readily available within in Zendesk Help Center. Customizable for customers and simple to manage, Help Center is a knowledge base, community, and business portal—all in one.Build a portal to the self-service dimension
Y aún hay más. A continuación puedes verlo.
A business portal is a vital component of any great self-service strategy. Learn more about how to help your customers help themselves.