The online ticket system for customer satisfaction
What is an online ticket system?
An online ticket system is a repository of all the contacts that take place between your customers and your help desk agents. Usually, the contacts involve questions or problems relating to technical issues or customer service.
Zendesk Support is help desk software that makes your company look good, whether your customers are asking questions, seeking answers on their own or looking for active help from your contact center.
Each time an agent creates a ticket in the software, it sets off workflow that can draw teams from support, sales, marketing and management into the customer relationship. Every ticket corresponds to a point in the customer lifecycle, and the ticket system stores all of them. By tracking and reporting on the tickets, smart companies gather and analyze much more information about their customers.
Plus, when the ticket system is integrated with other resources like the knowledge base, it becomes simple for both customers and agents to find the solutions to issues quickly.
The best time
As the volume of phone calls and inbound email rises, agents see that they must start creating tickets in an online system. They look for customizable technology, real-time reports and built-in analytics so they can better manage help desk processes.
Ticketing with Zendesk Support
The Zendesk platform centers on Zendesk Support -- customer service and ticket software designed as a full solution to provide agents with everything they need to manage tickets and solve problems.Write your own (online) ticket with Zendesk Support
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There’s a lot more where this came from. Keep exploring the world of online ticket systems, global help desk management, and email ticketing to help improve sales.
Net Promoter and NPS are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.