Illuminate Panel 1: Customer Engagement Strategy

In this 40-minute panel discussion, customer service leaders from Nine West, Box, and Avaya share their definition of great customer service, which includes making it easy for customers to get help, being available across multiple channels, and consistent in your communication across your organization.

Panelists include:

Mikkel Svane, CEO of Zendesk
Milton Pappas, President of eCommerce at Nine West
Jon Herstein, SVP Customer Success at Box
Bernard Gutnick, Sr. Director Product Evangelist, Global Organization at Avaya

Click here to see all the videos from the event