Illuminate: Tactics for dealing with difficult customers

In this short clip Kent Gale, Sr. Director of Customer Support at Acquia, sheds light on some effective ways to work with difficult customers, highlighting on the importance of truly listening to what customers say rather than how they say it.

Click here to see all the videos from the event

Zendesk crea software de atención al cliente para las compañías que se interesan por sus clientes.