Are you also struggling to automatically implement the GDPR policy to your Zendesk Chat? To comply with GDPR, companies are required to remove user data that is no longer needed. Manually deleting them would take multiple weeks for almost every company - and that every month! The GDPR Tickets and Users Auto-Deletion app will help you do this automatically for Zendesk Chat.
Using the GDPR Tickets and Users Auto-Deletion app is super easy - here's how it works:
+ In the settings input after how many months you want the chats to be deleted automatically, e.g. 24 months when the warranty period is over.
+ By default chats will be soft-deleted after the specified period (calculated from the date of the last chat update) and you can restore them within 30 days.
+ Optionally, there is a setting, that will delete the chats immediately (hard delete).
+ Optionally, you can automatically delete users (older than X months) that do not have any chats anymore.
+ Here you go! A piece of cake, isn't it?
We have developed the GDPR Zendesk app for our own customer support. We had over 50'00 old tickets and chats that were subject to be deleted. For the first few thousands, we tried to delete them manually, but it took hours and hours. Moreover, knowing that we have to constantly do that every month already caused us a headache. So we decided to create an automated plugin for the GDPR process in Zendesk.
If you need an adjustment or a new feature, just send us an email to firstname.lastname@example.org.
This app is also available for Zendesk Support