Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at [https://www.zendesk.com/pricing]
Zoom Phone is a modern business cloud phone system built on Zoom. Zoom Phone provides:
A full-featured cloud phone system built on Zoom’s intuitive platform.
Inbound and outbound calling through the public switched telephone network (PSTN), allowing users to migrate from legacy services.
Local PSTN service is available in 45+ countries, and expanded coverage is available through a bring-your-own carrier offering.
With the Zoom Phone app, you can seamlessly access the power of Zoom’s platform from within Zendesk.
Be more productive: Effortlessly make and receive Zoom Phone calls in the Agent Workspace, using tickets to keep track of it all.
Solve issues faster: Get customer context that is automatically surfaced from Zendesk’s user data.
Learn and analyze: Call information, recordings, and transcripts are captured to tickets.