Yuma AI Ticket Assistant

ChatGPT for e-commerce customer support

Preview image of app

Yuma.ai is ChatGPT for e-commerce customer support. Yuma brings the power of the latest innovations in AI and LLMs to Zendesk. It was built by Silicon Valley veterans and is backed by Y Combinator W23. Already, more than a hundred merchants are using Yuma to streamline their customer support.

Yuma natively integrates into Zendesk. You can get started anytime with our 7-day free trial. During this period, you can cancel anytime without being charged. For special inquiries, please reach out to zendesk@yuma.ai. Our team is here to help.

Yuma is not another chatbot. Instead, Yuma empowers support agents with productivity tools, automated drafts, and insights.

Native Features:

  • Automatic Response Drafting: For ecommerce-supported intents, Yuma will automatically suggest an appropriate answer.
  • Instruct Yuma: Type a short instruction and receive a full draft in return.
  • Brand Voice: Each generated draft is written with your own style.
  • Shopify Integration: Install the Yuma Shopify app to leverage orders and subscription data.
  • Custom Knowledge Base: Yuma learns from historical conversations, help centers, content pages, macros, and Shopify products.
  • Conversation Summarization: Summarize a long ticket with one click for easy escalation.
  • Yuma Learns: Yuma improves over time by learning from your answers. Our US-based engineering team releases new improvements and features weekly.

Advanced Enterprise Features:

  • Custom Workflows: Automate your top 30% of support inquiries by leveraging AI-powered rules and smart templates.
  • Custom Intents: Write custom intents in plain English to automate actions, tagging, and triage.
  • Live Support: Use a Slack shared channel between your support team and the Yuma team.
  • Multilingual: Auto-translate messages and generate drafts in the appropriate language.
  • Multi-Brands: Yuma natively handles multiple brands and stores.
  • Dedicated Permissions: Enable or disable Yuma for specific agents in your team.

Getting started is easy:

  • Yuma is a one-click install app: simply install the app and everything will be automated.
  • Once installed, Yuma will begin building your custom knowledge base in the background.
  • Depending on the size of your store and data, it should be synchronized in less than an hour. Then, you can start using Yuma.
  • If necessary, you can adjust your settings in your Yuma dashboard (accessible after installation).
  • Enjoy your free trial and reach out to us for any assistance!

For pricing information, please contact us or visit https://yuma.ai/ai-ticket-assistant-pricing.

Note: Yuma works best when coupled with both our Zendesk and Shopify integrations.

Detalles de la aplicación

Funciona con
total de instalaciones
Yuma AI
Precio (USD)
Free to install
See pricing details

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