Digital solutions for customer service
Today's customers place great demands on customer service in the form of availability and response. Good digital solutions in the customer service center are a prerequisite for companies that want to provide professional customer service.
Complit assists both with the choice of solution, implementation and adoption, and we assist with structuring and further development of existing solutions. We assist throughout the process and take responsibility for project execution, consulting and technical implementation. Our goal is to make our customers better equipped to give their customers good customer experiences every single day.
We are the only Zendesk partner in Norway, and we assist customers with all types of needs within the Zendesk area. We have extensive experience in using the solution in various layouts. We assist both new customers with the first implementation, and we help customers who have run the solution for a while with restructuring and optimization.
Chatbots automate parts of the customer dialogue, and is a very cost-effective way to answer standardized questions from customers. With innovative chatbot solutions, one can reduce costs associated with the trivial inquiries, while employees at the customer center spend more time on the types of inquiries that require human interaction with the customer.
The chatbot solution allows for seamless integration between automated chat and serviced chat so that the chatbot can send calls to a serviced chat operator when desired. We work with leading suppliers of chatbot-technology and can deliver chatbots with full Zendesk integration and support for Norwegian language.
Voice of the Customer solutions
Customer feedback is important for all businesses. By collecting customer feedback both at set times and triggered by interactions with customers, feedback is gathered that provides a broader understanding of how customers perceive the interaction with your company.
Follow-up of individual feedback takes place via integration between a feedback management solution and a ticket solution. Then all actions triggered by a feedback are handled in a structured manner. Reporting customer feedback can be via online dashboards or static reports sent out at fixed times. We work with leading suppliers of feedback management solutions and can offer solutions for most needs.