EvaluAgent provides everything you need to evaluate, coach and engage agents.
Reduce operational costs, increase sales, and deliver an enhanced customer experience by super-charging your quality assurance programme.
EvaluAgent is packed with all the features you need to drive improvements in your operation:
- Quality Management
- Reporting & Analytics
- Coaching & Feedback
- Agent Engagement
- Integrations with CRM, Web chat and ticketing providers
Our Zendesk Integration! With our Zendesk integrations you can now;
- Automatically pull tickets from Zendesk in to EvaluAgent ready for your users to evaluate.
- Once evaluated, you can view this data from within Zendesk Support!
Apps we've built