EvaluAgent

Newcastle Upon Tyne, United Kingdom

EvaluAgent provides everything you need to evaluate, coach and engage agents. With our Zendesk integrations you can now view your evaluation data from within Zendesk Support!

EvaluAgent provides everything you need to evaluate, coach and engage agents.

Reduce operational costs, increase sales, and deliver an enhanced customer experience by super-charging your quality assurance programme.

EvaluAgent is packed with all the features you need to drive improvements in your operation:

  • Quality Management
  • Reporting & Analytics
  • Calibration
  • Coaching & Feedback
  • Agent Engagement
  • Integrations with CRM, Web chat and ticketing providers

Our Zendesk Integration! With our Zendesk integrations you can now;

  • Automatically pull tickets from Zendesk in to EvaluAgent ready for your users to evaluate.
  • Once evaluated, you can view this data from within Zendesk Support!

Services offered

Implementation

Regions

Global

Apps we've built

Reviews

If you like what you see, talk to EvaluAgent about your project. Get in touch