Ofrezca una excelente experiencia multicanal

Ofrezca una excelente experiencia multicanal

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Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

Conéctese con los clientes de inmediato

Vea cómo dar los primeros pasos con un modelo de entrega multicanal.

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
Ofrezca una excelente experiencia multicanal


Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

Más recursos

  • La experiencia de Le Tote

    Le Tote incrusta un centro de ayuda y Zendesk Chat en su propia aplicación para brindar una atención al cliente excelente y, a la vez, mantener bajos los precios

    Más información >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    Más información >

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    Más información >

    Get help with a support question or ask a question from the community.

    Más información >