2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between earning a loyal customer or an abandoned shopping cart.

Join Daryl Unger, director of customer experience at Plated, a fast-growing leader in the subscription-economy, and Josh Frank, product marketing manager at Zendesk, to learn more about delivering a customer-centric service experience to meet the evolving expectations of today’s retail customers.

During this webinar we discuss:

  • How Plated’s world-class customer service experience contributes directly to the company’s growth.
  • How you too can deliver a seamless service experience that both improves customer satisfaction and increases sales conversion rates.
  • 2017 trends in retail customer service and staying one step ahead of customer expectations.

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Daryl Unger is the director of customer experience at Plated, a fast-growing leader in the subscription-economy, that delivers chef-designed recipes to cook at home. Daryl is a business operations industry veteran. He has over 13 years experience defining better customer experiences across many industries, as well as both start-ups and large companies.


Josh Frank is a product marketing manager at Zendesk where he leads go-to-market activities for Zendesk’s products. He is passionate about helping companies build better relationships with their customers.

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