A Retailer’s Guide to Getting Omnichannel Customer Service Right

Nucleus Research: Zendesk yields high ROI for Trustpilot

C-TRON—a blast from the past

Context matters: Strategies for empowering agents with more information

Engaging with Students in the Modern World

Forrester’s Vendor Landscape: ITSM SaaS Solutions

The Power of Integrated Phone Support, Featuring Dorm Room Movers

Forrester Research: Use Digital Technologies to Improve Employee Engagement

Forrester – 2016 eCommerce Predictions

ICMI report: Uncover the Hidden Profits in Your Contact Center

6 Steps to Deploying Chat on Your Website

Bright Ideas: Customer Stories

Forrester’s Predictions 2016: The eCommerce Gap Widens

Zendesk Deep Dive: Multibrand

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Forrester’s Top 10 Customer Service Trends for 2016

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What’s New in Your Zendesk: Pack in the Productivity

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Predicting customer satisfaction helps prioritize interactions and prevent churn

Delivering high-impact phone support, featuring DonorsChoose

Download: The best hold music since ‘Careless Whisper’

Forrester’s Top 10 Customer Service Trends for 2016

Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel

Bright Ideas: Retail Customer Stories

Gartner Predicts 2016: CRM Customer Service and Support

What’s New in Your Zendesk: Advanced Voice

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