There’s a chat for that

Customer Service in the Retail Revolution

<5 min.

Five signs it’s time to switch from Freshdesk to Zendesk

Customizing Zendesk Insights

7 Steps to Customer Experience Heaven

5 Ways Customer Support Can Lead the Customer Centricity Charge

<5 min.

Getting Started with Net Promoter Score®

The New Face of Customer Service

PCI Compliance and the Cloud

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

How to Migrate Your Help Desk System

Creating Moments of Magic for Your Customers—Today and Every Day

Forrester Names Zendesk a ‘Strong Performer’

How to Manage Your Amazing Customer Service Team

3 Ways Customer Service Increases Your Sales

Manners Around the World

How to Defuse Even the Worst Customer Situations

The Face of Your Company

3 Keys to Building a Kindness Revolution

The mysterious case of ticket X

Providing great social media customer service

How to Provide Great Twitter Customer Service

How to Provide Great Facebook Customer Service

Going Beyond Support with Customer Engagement