Effort and Conversion: An Inverse Relationship

<5 min.

What’s New in Your Zendesk: Establishing Innovation

Effortless Customer Experience featuring Genesys

Forrester Brief: Focus On Three New Service Experiences

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

How Le Tote Uses Zendesk Chat and Support

Top 3 Tips to Becoming a Profit Center

Getting Schooled with Zendesk: EDU Customer Stories

What’s New in Your Zendesk: Multibrand

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center

How to Grow Your Business with Proactive Chat Support

<5 min.

Forrester’s Trends 2015: The Future Of Customer Service

Forrester report: The Six Key Elements of Proactive Chat

Zendesk Deep Dive: Increase Productivity with Macros

Zendesk Multibrand

Zendesk Embeddables: Bringing customer support directly to your customers

Zombies and Zendesk

What’s New in your Zendesk: Scalable support

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

<5 min.

Zendesk Product Demo

Zendesk Deep Dive: Managing Views

Writing Great Emails to Customers: How Social Media Has Changed the Rules

There’s a chat for that

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