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Gartner’s 2017 Magic Quadrant for CRM | Zendesk

Agent Experience Guide

Agent Life Cycle Guide

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

Customer service: turning transactions into relationships

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Why CX, Why Now?

How to Deliver Better Customer Service This Year

2017 retail and ecommerce customer service trends

A Zendesk cheat sheet for picking your support solution

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