The Zendesk for Salesforce integration was designed to be flexible. Based on your needs, you can choose to implement only the functionality that makes the most sense for your business. The "Guide to Integrating Zendesk and Salesforce" describes common use cases and links to the detailed documentation you’ll need to complete the process.
- how data maps between Zendesk and Salesforce
- what you can do with this integration
- where customization is required
- which use cases best meet your needs, with step-by-step instructions
- more about data syncing
- where to find additional resources