Filtrar por tipo
Ver todos
Ver todos
Infográficos
vídeo
Webinar
Informe técnico
Guide
Informe
eBook interactivo
Nuevo estudio de Benchmark
Tendencias anuales de la experiencia del cliente
Sugerencias para grandes empresas
Servicio omnicanal
Archivos de Benchmark
array(5) {
[0]=>
object(WP_Term)#1930 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(18) "Canales de soporte"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(21)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1931 (10) {
["term_id"]=>
int(4751)
["name"]=>
string(27) "Guías de soporte omnicanal"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1932 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1933 (10) {
["term_id"]=>
int(4761)
["name"]=>
string(17) "Soporte omnicanal"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4761)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1934 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Canales de soporte
<5 min.
Soporte omnicanal más fácil con Zendesk
array(5) {
[0]=>
object(WP_Term)#1941 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1942 (10) {
["term_id"]=>
int(4741)
["name"]=>
string(47) "Estrategia del servicio de atención al cliente"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(21)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1943 (10) {
["term_id"]=>
int(5401)
["name"]=>
string(23) "Experiencia del cliente"
["slug"]=>
string(34) "best-practices-customer-service-46"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5401)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1944 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1945 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(26) "Tendencias y observaciones"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(32)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
Predecir la satisfacción del cliente ayuda a establecer prioridades en las interacciones y evitar la pérdida de clientes
array(6) {
[0]=>
object(WP_Term)#1937 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1936 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(21) "Base de conocimientos"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4811)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1935 (10) {
["term_id"]=>
int(5041)
["name"]=>
string(4) "Chat"
["slug"]=>
string(21) "zendesk-products-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5041)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1933 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(6) "Guías"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4921)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1934 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(5) "Guide"
["slug"]=>
string(22) "zendesk-products-guide"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#1946 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
Un mejor autoservicio gracias a la IA
array(4) {
[0]=>
object(WP_Term)#1930 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1931 (10) {
["term_id"]=>
int(5121)
["name"]=>
string(12) "Herramientas"
["slug"]=>
string(22) "customer-support-tools"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5121)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1932 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1944 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
Una guía de Zendesk para escoger una solución de soporte
array(5) {
[0]=>
object(WP_Term)#1929 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1941 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(18) "Canales de soporte"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(21)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1942 (10) {
["term_id"]=>
int(4751)
["name"]=>
string(27) "Guías de soporte omnicanal"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1943 (10) {
["term_id"]=>
int(4761)
["name"]=>
string(17) "Soporte omnicanal"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4761)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1934 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
La estrategia omnicanal de Zendesk
array(3) {
[0]=>
object(WP_Term)#1935 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1933 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1932 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
Encuestas de satisfacción del cliente en Zendesk Support
array(5) {
[0]=>
object(WP_Term)#1939 (10) {
["term_id"]=>
int(4981)
["name"]=>
string(3) "CRM"
["slug"]=>
string(19) "zendesk-library-crm"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4981)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1930 (10) {
["term_id"]=>
int(5451)
["name"]=>
string(23) "Experiencia del cliente"
["slug"]=>
string(34) "best-practices-customer-service-51"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5451)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1931 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1943 (10) {
["term_id"]=>
int(5321)
["name"]=>
string(13) "Productividad"
["slug"]=>
string(20) "library-productivity"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5321)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1934 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
CRM
<5 min.
Más allá del soporte: las 5 mejores formas de usar una plataforma abierta de CRM
array(3) {
[0]=>
object(WP_Term)#1942 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1933 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1932 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
Cómo implantar una solución de atención al cliente de primera categoría
array(6) {
[0]=>
object(WP_Term)#1936 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(18) "Canales de soporte"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(21)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1947 (10) {
["term_id"]=>
int(4741)
["name"]=>
string(47) "Estrategia del servicio de atención al cliente"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(21)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1935 (10) {
["term_id"]=>
int(5361)
["name"]=>
string(23) "Experiencia del cliente"
["slug"]=>
string(34) "best-practices-customer-service-42"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5361)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1943 (10) {
["term_id"]=>
int(4751)
["name"]=>
string(27) "Guías de soporte omnicanal"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1934 (10) {
["term_id"]=>
int(4761)
["name"]=>
string(17) "Soporte omnicanal"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4761)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#1937 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Canales de soporte
<5 min.
Mejores experiencias para los clientes con la interacción omnicanal
array(3) {
[0]=>
object(WP_Term)#1931 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1933 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1932 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
En buena compañía: Amplíe el soporte más allá del servicio al cliente
array(4) {
[0]=>
object(WP_Term)#1918 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1941 (10) {
["term_id"]=>
int(4951)
["name"]=>
string(21) "Informes de analistas"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4951)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(10)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1946 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1942 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(26) "Tendencias y observaciones"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(32)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.
El informe de Forrester sobre el impacto económico total (TEI) examina el ROI de Zendesk
array(5) {
[0]=>
object(WP_Term)#1943 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(42) "Administración de la atención al cliente"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4851)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#1933 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(18) "Canales de soporte"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(21)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#1932 (10) {
["term_id"]=>
int(4931)
["name"]=>
string(12) "Chat en vivo"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4931)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#1937 (10) {
["term_id"]=>
int(4881)
["name"]=>
string(22) "Operaciones de soporte"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4881)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#1936 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(11) "Tecnología"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4871)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
}
Administración de la atención al cliente
<5 min.