zendesk

Customer Service Management

Technology

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Customer service strategy
<5 min.

4 steps to optimize your customer service technology

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Collections
5 - 10 min.

What is an issue tracker?

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Customer service strategy
10+ min.

How help desk software solves support problems

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CRM
<5 min.

Go beyond support: Top 5 use cases for an open CRM platform

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Chat
<5 min.

Using AI for better self-service

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Customer Service Management
<5 min.

Implement a world-class customer service solution

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Omnichannel guides
<5 min.

Omnichannel support made easy with Zendesk

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Customer Service Management
<5 min.

The Zendesk omnichannel approach

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Customer Service Management
<5 min.

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Customer Service Management
<5 min.

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Phone support
<5 min.

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Customer Service Management
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Customer Service Management
<5 min.

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Customer Service Management
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What’s New at Zendesk: November 2017 – Asia Pacific

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Customer Service Management
<5 min.

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Customer Service Management
<5 min.

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Customer Service Management
<5 min.

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Customer Service Management
<5 min.

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Customer Service Management
<5 min.

Skills-Based Routing in Zendesk Chat

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Customer Service Management
<5 min.

Roles in Zendesk Chat

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Customer Service Management
<5 min.

Support and Chat

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Customer Service Management
<5 min.

Customer satisfaction surveys in Zendesk Support

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Customer Service Management
<5 min.

Ticket Forms in Zendesk Support

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Customer Service Management
<5 min.

Groups in Zendesk Support

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Customer Service Management
<5 min.

Introduction to Zendesk Apps Marketplace

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Customer Service Management
<5 min.

The Value of offering support inside your mobile app

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Customer Service Management
<5 min.

Guided demo of Zendesk Chat

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Analyst reports
<5 min.

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Best Practices
<5 min.

Schedules in Zendesk Support

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Customer Service Management
<5 min.

A Zendesk cheat sheet for picking your support solution

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Customer Service Management
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In good company: Expand support beyond customer service

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Analyst reports
<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

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Customer Service Management
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7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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Analyst reports
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Gartner’s FrontRunners Quadrant for Help Desk Software

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Customer Service Management
<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Analytics
<5 min.

2017 technology trends in customer support centers

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Analyst reports
<5 min.

Forrester TEI Report Examines the ROI of Zendesk

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Best Practices
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Zendesk Feature Close-Up

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Customer Service Management
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Zendesk Feature Close-Up: Triggers

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Customer experience
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How Businesses use Machine Learning for Customer Experience

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Customer Service Management
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C-TRON—a blast from the past

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Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Customer Service Management
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Zendesk Deep Dive: Multibrand

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Customer experience
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Predicting customer satisfaction helps prioritize interactions and prevent churn

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Gartner Predicts 2016: CRM Customer Service and Support

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Customer Service Management
<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Customer Service Management
<5 min.

Zendesk Multibrand

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Customer Service Management
<5 min.

Zendesk Deep Dive: Managing Views

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API & Developer Tools
10+ min.

PCI Compliance and the Cloud

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Customer Service Management
<5 min.

3 Ways Customer Service Increases Your Sales

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Customer Service Management
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Cookbook for the Customer-Centric Company

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Customer Service Management
<5 min.

IT Service Desk Scorecard

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Apps and Integrations
10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer Service Management
<5 min.

Morning Mobile Phone Usage

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Customer Service Management
<5 min.

Zendesk triggers

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Best Practices
<5 min.

Adding Zendesk Agents

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Apps and Integrations
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Zendesk Apps

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Best Practices
<5 min.

Zendesk iPad App

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API & Developer Tools
<5 min.

Zendesk for Salesforce Integration

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Support
<5 min.

Zendesk Overview

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Customer Service Management
<5 min.

BYOD Support

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Help Desk
10+ min.

Protect Your IT Assets

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Customer Service Management
<5 min.

Simplified IT Service Management

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Help Desk
10+ min.

Five trends impacting the enterprise IT help desk

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Customer Service Management
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Mobile Apps in the Enterprise

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API & Developer Tools
10+ min.

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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