Technology | Zendesk Library

array(5) {
  [0]=>
  object(WP_Term)#5875 (10) {
    ["term_id"]=>
    int(4721)
    ["name"]=>
    string(3) "CRM"
    ["slug"]=>
    string(19) "zendesk-library-crm"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5601)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5874 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(92)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5873 (10) {
    ["term_id"]=>
    int(4241)
    ["name"]=>
    string(12) "Productivity"
    ["slug"]=>
    string(20) "library-productivity"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5872 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5871 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

CRM

<5 min.

Go beyond support: Top 5 use cases for an open CRM platform

array(6) {
  [0]=>
  object(WP_Term)#5864 (10) {
    ["term_id"]=>
    int(4421)
    ["name"]=>
    string(4) "Chat"
    ["slug"]=>
    string(21) "zendesk-products-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5291)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5862 (10) {
    ["term_id"]=>
    int(4461)
    ["name"]=>
    string(5) "Guide"
    ["slug"]=>
    string(22) "zendesk-products-guide"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5331)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5861 (10) {
    ["term_id"]=>
    int(4341)
    ["name"]=>
    string(6) "Guides"
    ["slug"]=>
    string(14) "library-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5211)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5860 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(26)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#5859 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Chat

<5 min.

Using AI for better self-service

array(3) {
  [0]=>
  object(WP_Term)#5824 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5823 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Implement a world-class customer service solution

array(5) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(5221)
    ["name"]=>
    string(18) "Omnichannel guides"
    ["slug"]=>
    string(19) "omnichannel-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(6101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5812 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5811 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Omnichannel guides

<5 min.

Omnichannel support made easy with Zendesk

array(5) {
  [0]=>
  object(WP_Term)#5861 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5823 (10) {
    ["term_id"]=>
    int(5221)
    ["name"]=>
    string(18) "Omnichannel guides"
    ["slug"]=>
    string(19) "omnichannel-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(6101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5808 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

The Zendesk omnichannel approach

array(4) {
  [0]=>
  object(WP_Term)#5836 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

array(3) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Moving from platform to best of breed

array(3) {
  [0]=>
  object(WP_Term)#5823 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Phone support

<5 min.

How LimeBike rides past the competition with a world class customer experience

array(3) {
  [0]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Dollar Shave Club implemented AI with Zendesk

array(4) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Europe

array(4) {
  [0]=>
  object(WP_Term)#5823 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5808 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Asia Pacific

array(4) {
  [0]=>
  object(WP_Term)#5858 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: November 2017-Americas

array(5) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4861)
    ["name"]=>
    string(9) "Messaging"
    ["slug"]=>
    string(26) "customer-support-messaging"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5741)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5808 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Chatbots and the future of real-time communication

array(5) {
  [0]=>
  object(WP_Term)#5823 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: August 2017

array(4) {
  [0]=>
  object(WP_Term)#5861 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5858 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(26)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5808 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Meet Answer Bot

array(4) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Skills-Based Routing in Zendesk Chat

array(4) {
  [0]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5808 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Roles in Zendesk Chat

array(4) {
  [0]=>
  object(WP_Term)#5861 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5858 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Support and Chat

array(3) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Customer satisfaction surveys in Zendesk Support

array(3) {
  [0]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Ticket Forms in Zendesk Support

array(3) {
  [0]=>
  object(WP_Term)#5858 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Groups in Zendesk Support

array(6) {
  [0]=>
  object(WP_Term)#5815 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(92)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(63)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(5221)
    ["name"]=>
    string(18) "Omnichannel guides"
    ["slug"]=>
    string(19) "omnichannel-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(6101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5827 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#5808 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Better customer experiences with omnichannel engagement

array(4) {
  [0]=>
  object(WP_Term)#5829 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5828 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Introduction to Zendesk Apps Marketplace

array(3) {
  [0]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5861 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5823 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

The Value of offering support inside your mobile app

array(5) {
  [0]=>
  object(WP_Term)#5813 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5819 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Guided demo of Zendesk Chat

array(4) {
  [0]=>
  object(WP_Term)#5806 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(49)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5805 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5803 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

array(5) {
  [0]=>
  object(WP_Term)#5825 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(19)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5819 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Schedules in Zendesk Support

array(4) {
  [0]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5803 (10) {
    ["term_id"]=>
    int(4941)
    ["name"]=>
    string(5) "Tools"
    ["slug"]=>
    string(22) "customer-support-tools"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5821)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

A Zendesk cheat sheet for picking your support solution

array(5) {
  [0]=>
  object(WP_Term)#5830 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(63)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5806 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5805 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5819 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service strategy

<5 min.

Zendesk research: live chat

array(3) {
  [0]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

In good company: Expand support beyond customer service

array(4) {
  [0]=>
  object(WP_Term)#5827 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(49)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

array(3) {
  [0]=>
  object(WP_Term)#5805 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4171)
    ["name"]=>
    string(2) "IT"
    ["slug"]=>
    string(10) "library-it"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5031)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

array(4) {
  [0]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(49)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

Gartner’s FrontRunners Quadrant for Help Desk Software

array(4) {
  [0]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

array(5) {
  [0]=>
  object(WP_Term)#5858 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5805 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(23)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5835 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

2017 technology trends in customer support centers

array(4) {
  [0]=>
  object(WP_Term)#5834 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(49)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

Forrester TEI Report Examines the ROI of Zendesk

array(4) {
  [0]=>
  object(WP_Term)#5819 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(27)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Zendesk Feature Close-Up

array(3) {
  [0]=>
  object(WP_Term)#5805 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Feature Close-Up: Triggers

array(5) {
  [0]=>
  object(WP_Term)#5856 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(92)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5855 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5854 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(23)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5853 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5852 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

How Businesses use Machine Learning for Customer Experience

array(3) {
  [0]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

C-TRON—a blast from the past

array(5) {
  [0]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(49)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4321)
    ["name"]=>
    string(9) "Forrester"
    ["slug"]=>
    string(17) "library-forrester"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5191)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(14)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5827 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

array(2) {
  [0]=>
  object(WP_Term)#5854 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Deep Dive: Multibrand

array(5) {
  [0]=>
  object(WP_Term)#5819 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(92)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5830 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(63)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5827 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

array(5) {
  [0]=>
  object(WP_Term)#5854 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(49)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4331)
    ["name"]=>
    string(7) "Gartner"
    ["slug"]=>
    string(15) "library-gartner"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5201)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5802 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5801 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

Gartner Predicts 2016: CRM Customer Service and Support

array(5) {
  [0]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5855 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5850 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5827 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(27)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

array(4) {
  [0]=>
  object(WP_Term)#5819 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5830 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5802 (10) {
    ["term_id"]=>
    int(4301)
    ["name"]=>
    string(8) "Workflow"
    ["slug"]=>
    string(16) "library-workflow"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Multibrand

array(5) {
  [0]=>
  object(WP_Term)#5854 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5827 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5807 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(27)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Deep Dive: Managing Views

array(5) {
  [0]=>
  object(WP_Term)#5855 (10) {
    ["term_id"]=>
    int(4081)
    ["name"]=>
    string(25) "API & Developer Tools"
    ["slug"]=>
    string(11) "library-api"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(4941)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5850 (10) {
    ["term_id"]=>
    int(4411)
    ["name"]=>
    string(21) "Apps and Integrations"
    ["slug"]=>
    string(38) "zendesk-products-apps-and-integrations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5281)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5833 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5802 (10) {
    ["term_id"]=>
    int(4341)
    ["name"]=>
    string(6) "Guides"
    ["slug"]=>
    string(14) "library-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5211)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5801 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

API & Developer Tools

10+ min.

PCI Compliance and the Cloud

array(5) {
  [0]=>
  object(WP_Term)#5868 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5869 (10) {
    ["term_id"]=>
    int(4591)
    ["name"]=>
    string(17) "Proactive Support"
    ["slug"]=>
    string(40) "best-practices-zendesk-proactive-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5471)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5870 (10) {
    ["term_id"]=>
    int(4251)
    ["name"]=>
    string(6) "Retail"
    ["slug"]=>
    string(14) "library-retail"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5111)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(14)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5832 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5856 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

3 Ways Customer Service Increases Your Sales

array(3) {
  [0]=>
  object(WP_Term)#5854 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Cookbook for the Customer-Centric Company

array(4) {
  [0]=>
  object(WP_Term)#5814 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5806 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5810 (10) {
    ["term_id"]=>
    int(4941)
    ["name"]=>
    string(5) "Tools"
    ["slug"]=>
    string(22) "customer-support-tools"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5821)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

IT Service Desk Scorecard

array(3) {
  [0]=>
  object(WP_Term)#5870 (10) {
    ["term_id"]=>
    int(4411)
    ["name"]=>
    string(21) "Apps and Integrations"
    ["slug"]=>
    string(38) "zendesk-products-apps-and-integrations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5281)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4341)
    ["name"]=>
    string(6) "Guides"
    ["slug"]=>
    string(14) "library-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5211)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Apps and Integrations

10+ min.

Guide to Integrating Zendesk and Salesforce

array(4) {
  [0]=>
  object(WP_Term)#5791 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5790 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5789 (10) {
    ["term_id"]=>
    int(4201)
    ["name"]=>
    string(6) "Mobile"
    ["slug"]=>
    string(14) "library-mobile"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5061)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Morning Mobile Phone Usage

array(5) {
  [0]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5786 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5785 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(27)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk triggers

array(5) {
  [0]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5870 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5789 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5783 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Adding Zendesk Agents

array(5) {
  [0]=>
  object(WP_Term)#5837 (10) {
    ["term_id"]=>
    int(4411)
    ["name"]=>
    string(21) "Apps and Integrations"
    ["slug"]=>
    string(38) "zendesk-products-apps-and-integrations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5281)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5791 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5790 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5786 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5785 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}

Apps and Integrations

<5 min.

Zendesk Apps

array(5) {
  [0]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5783 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Zendesk iPad App

array(5) {
  [0]=>
  object(WP_Term)#5839 (10) {
    ["term_id"]=>
    int(4081)
    ["name"]=>
    string(25) "API & Developer Tools"
    ["slug"]=>
    string(11) "library-api"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(4941)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5870 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5789 (10) {
    ["term_id"]=>
    int(4241)
    ["name"]=>
    string(12) "Productivity"
    ["slug"]=>
    string(20) "library-productivity"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5786 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5785 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}

API & Developer Tools

<5 min.

Zendesk for Salesforce Integration

array(4) {
  [0]=>
  object(WP_Term)#5837 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5791 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5790 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(27)
    ["filter"]=>
    string(3) "raw"
  }
}

Support

<5 min.

Zendesk Overview

array(4) {
  [0]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4201)
    ["name"]=>
    string(6) "Mobile"
    ["slug"]=>
    string(14) "library-mobile"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5061)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5786 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

BYOD Support

array(5) {
  [0]=>
  object(WP_Term)#5870 (10) {
    ["term_id"]=>
    int(4141)
    ["name"]=>
    string(9) "Help Desk"
    ["slug"]=>
    string(17) "library-help-desk"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5001)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(6)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5789 (10) {
    ["term_id"]=>
    int(4171)
    ["name"]=>
    string(2) "IT"
    ["slug"]=>
    string(10) "library-it"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5031)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5790 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5785 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(27)
    ["filter"]=>
    string(3) "raw"
  }
}

Help Desk

10+ min.

Protect Your IT Assets

array(5) {
  [0]=>
  object(WP_Term)#5837 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5791 (10) {
    ["term_id"]=>
    int(4141)
    ["name"]=>
    string(9) "Help Desk"
    ["slug"]=>
    string(17) "library-help-desk"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5001)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(6)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4171)
    ["name"]=>
    string(2) "IT"
    ["slug"]=>
    string(10) "library-it"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5031)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5786 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5783 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Simplified IT Service Management

array(5) {
  [0]=>
  object(WP_Term)#5840 (10) {
    ["term_id"]=>
    int(4141)
    ["name"]=>
    string(9) "Help Desk"
    ["slug"]=>
    string(17) "library-help-desk"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5001)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(6)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5822 (10) {
    ["term_id"]=>
    int(4171)
    ["name"]=>
    string(2) "IT"
    ["slug"]=>
    string(10) "library-it"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5031)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5863 (10) {
    ["term_id"]=>
    int(4241)
    ["name"]=>
    string(12) "Productivity"
    ["slug"]=>
    string(20) "library-productivity"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5785 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(162)
    ["filter"]=>
    string(3) "raw"
  }
}

Help Desk

5 - 10 min.

Five trends impacting the enterprise IT help desk

array(4) {
  [0]=>
  object(WP_Term)#5870 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5789 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5790 (10) {
    ["term_id"]=>
    int(4201)
    ["name"]=>
    string(6) "Mobile"
    ["slug"]=>
    string(14) "library-mobile"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5061)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5786 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Mobile Apps in the Enterprise

array(5) {
  [0]=>
  object(WP_Term)#5837 (10) {
    ["term_id"]=>
    int(4081)
    ["name"]=>
    string(25) "API & Developer Tools"
    ["slug"]=>
    string(11) "library-api"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(4941)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5791 (10) {
    ["term_id"]=>
    int(4721)
    ["name"]=>
    string(3) "CRM"
    ["slug"]=>
    string(19) "zendesk-library-crm"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5601)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5804 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(170)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5788 (10) {
    ["term_id"]=>
    int(4371)
    ["name"]=>
    string(22) "Research & Reports"
    ["slug"]=>
    string(24) "library-research-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5241)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5785 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

API & Developer Tools

10+ min.

Matchmaking in the cloud: a perfect marriage of sales and support

array(5) {
  [0]=>
  object(WP_Term)#5734 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(63)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#5733 (10) {
    ["term_id"]=>
    int(4821)
    ["name"]=>
    string(5) "Email"
    ["slug"]=>
    string(22) "customer-support-email"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5701)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#5732 (10) {
    ["term_id"]=>
    int(4601)
    ["name"]=>
    string(17) "Shared Team Inbox"
    ["slug"]=>
    string(25) "library-shared-team-inbox"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5481)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#5731 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#5730 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(66)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service strategy

10+ min.

How to move beyond email to the cloud

Show All

◂ ▸