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Archivos de Benchmark
array(5) { [0]=> object(WP_Term)#2755 (10) { ["term_id"]=> int(4851) ["name"]=> string(42) "Administración de la atención al cliente" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4851) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2754 (10) { ["term_id"]=> int(4741) ["name"]=> string(47) "Estrategia del servicio de atención al cliente" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4741) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(21) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2753 (10) { ["term_id"]=> int(5401) ["name"]=> string(23) "Experiencia del cliente" ["slug"]=> string(34) "best-practices-customer-service-46" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(5401) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2752 (10) { ["term_id"]=> int(4871) ["name"]=> string(11) "Tecnología" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4871) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(12) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#2751 (10) { ["term_id"]=> int(4781) ["name"]=> string(26) "Tendencias y observaciones" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4781) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(33) ["filter"]=> string(3) "raw" } }Administración de la atención al cliente
<5 min.
Predecir la satisfacción del cliente ayuda a establecer prioridades en las interacciones y evitar la pérdida de clientes
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<5 min.
El caso del ROI para el soporte omnicanal
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<5 min.
Zendesk Benchmark: cómo las compañías establecidas se benefician con la transformación digital
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<5 min.
Zendesk Benchmark: cómo pueden innovar y evolucionar las empresas nativas digitales de rápido crecimiento
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<5 min.
Investigación de Zendesk: indicadores de comportamiento
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<5 min.
Investigación de Zendesk: satisfacción del cliente
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<5 min.
Investigación de Zendesk: chat en vivo
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<5 min.
Investigación de Zendesk: Net Promoter Score® (NPS)
array(4) { [0]=> object(WP_Term)#2748 (10) { ["term_id"]=> int(4991) ["name"]=> string(11) "Colecciones" ["slug"]=> string(26) "zendesk-library-collection" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4991) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(14) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2749 (10) { ["term_id"]=> int(4741) ["name"]=> string(47) "Estrategia del servicio de atención al cliente" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4741) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(21) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2750 (10) { ["term_id"]=> int(4781) ["name"]=> string(26) "Tendencias y observaciones" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4781) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(33) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2752 (10) { ["term_id"]=> int(5001) ["name"]=> string(26) "Zendesk Benchmark research" ["slug"]=> string(19) "benchmark-resources" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(5001) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(12) ["filter"]=> string(3) "raw" } }Colecciones
<5 min.
Investigación de Zendesk: puntos de referencia operativos
array(4) { [0]=> object(WP_Term)#2754 (10) { ["term_id"]=> int(4991) ["name"]=> string(11) "Colecciones" ["slug"]=> string(26) "zendesk-library-collection" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4991) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(14) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2753 (10) { ["term_id"]=> int(4741) ["name"]=> string(47) "Estrategia del servicio de atención al cliente" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4741) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(21) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2742 (10) { ["term_id"]=> int(4781) ["name"]=> string(26) "Tendencias y observaciones" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4781) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(33) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2741 (10) { ["term_id"]=> int(5001) ["name"]=> string(26) "Zendesk Benchmark research" ["slug"]=> string(19) "benchmark-resources" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(5001) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(12) ["filter"]=> string(3) "raw" } }Colecciones
<5 min.
Zendesk Benchmark: guía de procedimientos para las tendencias de la experiencia del cliente
array(4) { [0]=> object(WP_Term)#2744 (10) { ["term_id"]=> int(4991) ["name"]=> string(11) "Colecciones" ["slug"]=> string(26) "zendesk-library-collection" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4991) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(14) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2743 (10) { ["term_id"]=> int(5441) ["name"]=> string(23) "Experiencia del cliente" ["slug"]=> string(34) "best-practices-customer-service-50" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(5441) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2750 (10) { ["term_id"]=> int(4781) ["name"]=> string(26) "Tendencias y observaciones" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4781) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(33) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2752 (10) { ["term_id"]=> int(5001) ["name"]=> string(26) "Zendesk Benchmark research" ["slug"]=> string(19) "benchmark-resources" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(5001) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(12) ["filter"]=> string(3) "raw" } }Colecciones
<5 min.
Zendesk Benchmark: tendencias de la experiencia del cliente en 2019
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<5 min.
Cómo ayuda Zendesk a los equipos de recursos humanos con la experiencia del empleado
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<5 min.
Cómo Zendesk ayuda a los equipos de TI con la experiencia del empleado
array(3) { [0]=> object(WP_Term)#2743 (10) { ["term_id"]=> int(4961) ["name"]=> string(7) "Gartner" ["slug"]=> string(15) "library-gartner" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4961) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(6) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2749 (10) { ["term_id"]=> int(4951) ["name"]=> string(21) "Informes de analistas" ["slug"]=> string(32) "customer-support-analyst-reports" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4951) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(11) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2742 (10) { ["term_id"]=> int(4781) ["name"]=> string(26) "Tendencias y observaciones" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(4781) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(33) ["filter"]=> string(3) "raw" } }Gartner
<5 min.
Gartner: Las 10 tendencias tecnológicas estratégicas más importantes en 2019
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<5 min.
Informe especial de CCW: administración del conocimiento
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<5 min.
4 tendencias esenciales del comercio minorista para la época de vacaciones y fiestas navideñas de 2018
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<5 min.
Cómo la inteligencia artificial está mejorando la experiencia del cliente
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<5 min.
Comentarios del cliente: cómo escuchar lo que le dice
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10+ min.
Servicio excelente de atención al cliente para redes sociales
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<5 min.
Llena los vacíos en autoservicio
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<5 min.
El informe de Forrester sobre el impacto económico total (TEI) examina el ROI de Zendesk
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<5 min.
Gartner: La administración del conocimiento transformará el servicio de atención al cliente con CRM
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<5 min.
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
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<5 min.
Gartner Predicts 2017: CRM Customer Service and Support
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<5 min.
Clientes felices, resultados positivos
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<5 min.
La guía de procedimientos para el soporte omnicanal
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<5 min.
IDC: Respaldo a las iniciativas que favorecen la experiencia del cliente
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<5 min.
¿Por qué los clientes recurren a las redes sociales?
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<5 min.
Informe sobre la atención al cliente multicanal
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<5 min.
Descubra el verdadero valor de su organización de atención al cliente
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<5 min.
Investigación de Zendesk: autoservicio del cliente
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<5 min.