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Analyst reports
<5 min.
Gartner’s top 10 strategic technology trends for 2019
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Analytics
<5 min.
Getting started with Zendesk Explore—your guide to customer analytics
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CRM
<5 min.
Go beyond support: Top 5 use cases for an open CRM platform
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Customer Service Management
<5 min.
How Zendesk helps HR teams with the employee experience
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Customer Service Management
<5 min.
How Zendesk helps IT teams with the employee experience
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Customer experience
10+ min.
Ellevest’s Gender-Aware Investing Experience
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Customer Service Management
<5 min.
Your guide to the wonder years of knowledge management
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Customer experience
5 - 10 min.
The importance of customer experience
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Customer experience
<5 min.
The Repeat Customer podcast is back!
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<5 min.
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
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<5 min.
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<5 min.
The Zendesk Benchmark: 2019 customer experience trends
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<5 min.
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<5 min.
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<5 min.
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5 - 10 min.
5 things that stand out in a customer service resume
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Analyst reports
<5 min.
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Customer experience
10+ min.
How Bark disrupted pet retail with a great customer experience…for dogs
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10+ min.
How Brooklinen woke up the bedding industry by going direct-to-consumer
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10+ min.
How Eaze is changing the customer experience for a newly legal product: cannabis
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Why omnichannel support is no fairytale
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10+ min.
Customer feedback: how to hear the voice of the customer
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5 - 10 min.
Proactive support: The right way to engage
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<5 min.
The how-to guide to omnichannel support
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Customer service management library
5 - 10 min.
Customer service glossary
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10+ min.
How Sephora created a futuristic, omnichannel customer experience
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Customer Service Management
<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
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Customer Service Management
<5 min.
The Zendesk Benchmark: how established companies win with digital transformation
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<5 min.
Rethinking customer service skills for the new era of retail
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How Slack changed the way we work by putting the customer experience first
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How MoviePass radically changed the movie theater customer experience
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Fairness in the customer relationship
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Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
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The ROI case for omnichannel support
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Chat it up
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<5 min.
Turning customer feedback into actionable insights
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Customer experience
<5 min.
Better customer experiences with omnichannel engagement
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<5 min.
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<5 min.
Forrester: Win Funding For Your Customer Service Project
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Analytics
<5 min.
Keep customers happy with data-driven CX
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<5 min.
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<5 min.
Fill the self-service gap
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Customer Service Management
<5 min.
Forrester: Transform the Contact Center for Customer Service Excellence
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Analyst reports
<5 min.
Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center
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5 - 10 min.
Customer service: turning transactions into relationships
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Why CX, Why Now?
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<5 min.
How to Deliver Better Customer Service This Year
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Zendesk research: analytics
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Customer experience
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Analyst reports
<5 min.
Streamlining Customer Service with In-App Support Solutions
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Analyst reports
<5 min.
Uncover the true value of your customer support organization
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<5 min.
Forrester’s 2017 Customer Service Trends
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Analyst reports
<5 min.
Gartner’s FrontRunners Quadrant for Help Desk Software
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Analyst reports
<5 min.
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Analyst reports
<5 min.
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Analyst reports
<5 min.
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Analyst reports
<5 min.
Forrester TEI Report Examines the ROI of Zendesk
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<5 min.
Happy customers, happy bottom line
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Analyst reports
<5 min.
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Analyst reports
<5 min.
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Analyst reports
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Analyst reports
<5 min.
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<5 min.
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<5 min.
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<5 min.
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<5 min.
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7 tools for amazing every customer every time
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5 - 10 min.
6 Tips for building a thriving help center
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The Zendesk Customer Service Benchmark
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<5 min.
Better service through self-service
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<5 min.
Companies Focus on Customer Retention
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<5 min.
Three hidden reasons why good people provide bad service
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<5 min.
Why Zendesk
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Customer experience
<5 min.
7 Effective Keys to Transforming the Customer Experience
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<5 min.
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5 - 10 min.
The impact of customer service on customer lifetime value 2013
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<5 min.
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<5 min.
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<5 min.
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5 - 10 min.
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<5 min.
How Your Company’s Customer Service is Being Graded Online
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Customer Data & Analytics
5 - 10 min.
What is customer experience?
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<5 min.
What’s the Secret to Providing a World Class Customer Service Experience
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Can Your Customers Find You Online?
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Customers want to help themselves?
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<5 min.
The Apple Experience: Secrets to Insanely Great Customer Loyalty
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10+ min.
One face of the brand customer support
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10+ min.
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Customer loyalty
<5 min.
Building customer loyalty
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Customer loyalty
<5 min.
What is bad customer service?
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Customer Data & Analytics
<5 min.