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Zendesk Benchmark: cómo las compañías establecidas se benefician con la transformación digital
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Zendesk Benchmark: cómo pueden innovar y evolucionar las empresas nativas digitales de rápido crecimiento
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Investigación de Zendesk: indicadores de comportamiento
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<5 min.
Investigación de Zendesk: satisfacción del cliente
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<5 min.
Investigación de Zendesk: chat en vivo
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Colecciones
<5 min.
Investigación de Zendesk: NET PROMOTER SCORE℠ (NPS)
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Colecciones
<5 min.
Investigación de Zendesk: puntos de referencia operativos
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Colecciones
<5 min.
Zendesk Benchmark: guía de procedimientos para las tendencias de la experiencia del cliente
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Zendesk Benchmark: tendencias de la experiencia del cliente en 2019
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<5 min.
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Informe especial de CCW: administración del conocimiento
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<5 min.
4 tendencias esenciales del comercio minorista para la época de vacaciones y fiestas navideñas de 2018
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Administración de la atención al cliente
<5 min.
Cómo la inteligencia artificial está mejorando la experiencia del cliente
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<5 min.
Comentarios del cliente: cómo escuchar lo que le dice
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Canales de soporte
10+ min.
Servicio excelente de atención al cliente para redes sociales
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<5 min.
Llena los vacíos en autoservicio
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Administración de la atención al cliente
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El informe de Forrester sobre el impacto económico total (TEI) examina el ROI de Zendesk
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Gartner: La administración del conocimiento transformará el servicio de atención al cliente con CRM
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CRM
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Gartner Predicts 2017: CRM Customer Service and Support – EMEA
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Gartner Predicts 2017: CRM Customer Service and Support
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Administración de la atención al cliente
<5 min.
Clientes felices, resultados positivos
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<5 min.
La guía de procedimientos para el soporte omnicanal
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<5 min.
IDC: Respaldo a las iniciativas que favorecen la experiencia del cliente
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<5 min.
Descubra el verdadero valor de su organización de atención al cliente
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Administración de equipos
<5 min.