zendesk

Trends and insights

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Customer experience
10+ min.

How SeatGeek scores you tickets to the game

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Customer experience
10+ min.

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Customer experience
10+ min.

How Shake Shack cooked up its cheeseburger experience

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Customer service strategy
<5 min.

Help customers help themselves with AI

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Analyst reports
<5 min.

CCW special report: knowledge management

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Customer experience
<5 min.

Customer expectations: how to meet rising demands

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Customer experience
5 - 10 min.

The top 3 challenges facing direct to consumer retailers (D2C)

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How Disney reimagined the cruise experience

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10+ min.

How One Medical turned doctors into designers

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Gartner’s top 10 strategic technology trends for 2019

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<5 min.

Getting started with Zendesk Explore—your guide to customer analytics

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<5 min.

Go beyond support: Top 5 use cases for an open CRM platform

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Customer Service Management
<5 min.

How Zendesk helps HR teams with the employee experience

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Customer Service Management
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How Zendesk helps IT teams with the employee experience

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Customer experience
10+ min.

Ellevest’s gender-aware investing experience

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Customer Service Management
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Your guide to the wonder years of knowledge management

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Customer experience
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The importance of customer experience

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Customer experience
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The Repeat Customer podcast is back!

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Analyst reports
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Other vendors to consider for modern analytics and BI

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Analyst reports
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Four best practices for implementing extreme customer self service

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<5 min.

How artificial intelligence is making the customer experience better

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5 - 10 min.

5 things that stand out in a customer service resume

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Customer experience
10+ min.

How Bark disrupted pet retail with a great customer experience…for dogs

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Customer experience
10+ min.

How Brooklinen woke up the bedding industry by going direct-to-consumer

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10+ min.

How Eaze is changing the customer experience for a newly legal product: cannabis

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<5 min.

Why omnichannel support is no fairytale

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Customer Service Management
10+ min.

Customer feedback: how to hear the voice of the customer

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Customer service strategy
5 - 10 min.

Proactive support: The right way to engage

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Customer Service Management
<5 min.

The how-to guide to omnichannel support

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Customer service management library
5 - 10 min.

Customer service glossary

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Customer experience
10+ min.

How Sephora created a futuristic, omnichannel customer experience

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Customer Service Management
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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

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Customer Service Management
<5 min.

The Zendesk Benchmark: how established companies win with digital transformation

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Customer experience
<5 min.

Rethinking customer service skills for the new era of retail

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Customer experience
10+ min.

How Slack changed the way we work by putting the customer experience first

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Experts weigh in on tomorrow’s best CX practices

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Keep video gamers happy with these 4 customer service tools

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Customer experience
10+ min.

How MoviePass radically changed the movie theater customer experience

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Customer experience
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Fairness in the customer relationship

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Customer service strategy
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Enterprise Benchmark: Comparing your customer service against other enterprises

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Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

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<5 min.

13 Ways to be a customer-driven company

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10+ min.

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

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Customer Service Management
<5 min.

The ROI case for omnichannel support

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Cultivating customer loyalty by supporting choice making

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Sharing identity to foster customer loyalty

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Zendesk’s customer service guide for startups

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Customer Service Management
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How Zendesk helps IT teams with the employee experience – APAC

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Slack & Zendesk: The future of internal collaboration

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Introducing the Repeat Customer podcast

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Transforming Your CX Through Customer Service – Webinar Ft. Gartner

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The Multi-Channel Customer Care Report

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Customer service strategy
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4 Crucial Trends for the 2018 Holiday Retail Season

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From support analytics to customer analytics: data is your competitive advantage

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Providing a great customer experience during the holiday rush

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Customer experience
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The Future Of Customer Service Experiences

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Analyst reports
<5 min.

Optimizing interactions to provide the customer experience of tomorrow

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Analyst reports
<5 min.

Mediaocean empowers better customer support teams and content with Zendesk

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Customer experience
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Turning customer feedback into actionable insights

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Better customer experiences with omnichannel engagement

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Analyst reports
<5 min.

Forrester: Engagement Costs Continue To Rise Even With Digital

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Analyst reports
<5 min.

Forrester: Win Funding For Your Customer Service Project

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Analyst reports
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Forrester: How to build customer trust more quickly

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Analytics
<5 min.

Keep customers happy with data-driven CX

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Analyst reports
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Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

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Customer experience
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Fill the self-service gap

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Customer Service Management
<5 min.

Forrester: Transform the Contact Center for Customer Service Excellence

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Analyst reports
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Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

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Customer experience
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Why CX, Why Now?

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Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

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Customer experience
<5 min.

2017 retail and ecommerce customer service trends

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Analytics
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Zendesk research: analytics

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Zendesk research: retail and the holidays

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CSAT
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Zendesk research: customer satisfaction

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Customer experience
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Zendesk research: customer self-service

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Customer service strategy
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Zendesk research: operational benchmarking

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Customer service strategy
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Zendesk research: live chat

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Customer loyalty
<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Customer experience
<5 min.

Zendesk research: behavioral cues

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Customer experience
<5 min.

Customer engagement with agile customer care

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Customer experience
<5 min.

Top customer experience with agile customer care

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Increase revenue with agile customer care

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Analyst reports
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Analyst reports
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Analyst reports
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Analyst reports
<5 min.

Streamlining Customer Service with In-App Support Solutions

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Analyst reports
<5 min.

Uncover the true value of your customer support organization

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Analyst reports
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Analyst reports
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Analyst reports
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Analyst reports
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Forrester: Pinpoint opportunities for better customer service

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Analyst reports
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Forrester TEI Report Examines the ROI of Zendesk

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Customer Service Management
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Happy customers, happy bottom line

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Analyst reports
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Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

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Analyst reports
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Customer Service’s Role in Creating Excellent Retail Experiences

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Analyst reports
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Gartner: CRM Applications Will Fail Without Customer Empathy

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Customer experience
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How Businesses use Machine Learning for Customer Experience

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Analyst reports
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Improve employee satisfaction in just a few clicks

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Customer experience
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Thriving in the Expectation Economy

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Customer loyalty
<5 min.

How to Keep Your Customers Coming Back

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Analyst reports
<5 min.

Forrester’s Vendor Landscape: ITSM SaaS Solutions

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Analyst reports
<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Analyst reports
<5 min.

Forrester – 2016 eCommerce Predictions

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Customer Service Management
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Customer experience
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Bright Ideas: Customer Stories

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Analyst reports
<5 min.

Forrester’s Predictions 2016: The eCommerce Gap Widens

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Customer experience
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Predicting customer satisfaction helps prioritize interactions and prevent churn

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Forrester’s Top 10 Customer Service Trends for 2016

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Analyst reports
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Gartner Predicts 2016: CRM Customer Service and Support

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Customer experience
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Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer service strategy
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Zendesk Deep Dive: Dynamic Content and Localization

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Analyst reports
<5 min.

Industry Trends Webinar: The Future of Customer Service

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Customer service stories
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Top 3 Tips to Becoming a Profit Center

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Forrester report: The Six Key Elements of Proactive Chat

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Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

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Customer experience
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Customer Service in the Retail Revolution

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Customer experience
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7 Steps to Customer Experience Heaven

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Customer experience
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The New Face of Customer Service

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Customer experience
<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer experience
<5 min.

Forrester Names Zendesk a ‘Strong Performer’

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Customer experience
<5 min.

Manners Around the World

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Customer experience
<5 min.

How to Defuse Even the Worst Customer Situations

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3 Keys to Building a Kindness Revolution

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Providing great social media customer service

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Customer loyalty
<5 min.

Going Beyond Support with Customer Engagement

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Best Practices
<5 min.

Creating a great customer experience in any language

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Customer experience
<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer Service Management
<5 min.

How Zendesk Does Customer Service

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Customer experience
<5 min.

Zen Masters of Customer Service Webinars

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Customer experience
<5 min.

United Kingdom omnichannel survey

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7 strategies for turning angry customers into loyal fans

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True stories of customer service ROI

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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Customer experience
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Winning Customer Service

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Customer experience
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7 tools for amazing every customer every time

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Customer experience
5 - 10 min.

6 Tips for building a thriving help center

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CSAT
<5 min.

The Zendesk Customer Service Benchmark

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Customer experience
<5 min.

Better service through self-service

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Customer experience
<5 min.

Companies focus on customer retention

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Customer experience
<5 min.

Three hidden reasons why good people provide bad service

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Customer experience
<5 min.

Why Zendesk

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<5 min.

7 Effective Keys to Transforming the Customer Experience

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Customer experience
<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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Customer experience
5 - 10 min.

The impact of customer service on customer lifetime value 2013

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Customer experience
<5 min.

The Cult of the Customer – Turning Customers into Evangelists

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Customer experience
<5 min.

5 Steps to Becoming a Beloved Company

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Customer experience
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3 Customer Service Lessons from Disney

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Customer experience
<5 min.

Turning Difficult Moments into Positive Customer Experiences

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Help Desk
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Five trends impacting the enterprise IT help desk

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Customer experience
<5 min.

How Your Company’s Customer Service is Being Graded Online

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Customer Data & Analytics
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What is customer experience?

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Customer experience
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What’s the Secret to Providing a World Class Customer Service Experience

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Customer experience
<5 min.

Can Your Customers Find You Online?

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Customer experience
<5 min.

Customers want to help themselves?

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Customer service strategy
<5 min.

Why are Customers Turning to Social Media?

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Customer Service Management
<5 min.

Best in practice: what works in customer service

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Infographics
<5 min.

Where are the happiest employees?

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Customer loyalty
<5 min.

The Apple Experience: Secrets to Insanely Great Customer Loyalty

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Customer experience
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One face of the brand customer support

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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Customer service strategy
5 - 10 min.

The Customer Service and Social Media Revolution

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Customer loyalty
<5 min.

Building customer loyalty

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Customer loyalty
<5 min.

What is bad customer service?

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Customer Data & Analytics
<5 min.

Are customer surveys effective?

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