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Customer service management library
<5 min.
Employee experience: How consumer expectations are shaping the workplace
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<5 min.
Other vendors to consider for modern analytics and BI
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<5 min.
Four best practices for implementing extreme customer self service
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Customer experience
<5 min.
How artificial intelligence is making the customer experience better
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5 - 10 min.
5 things that stand out in a customer service resume
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Customer experience
10+ min.
How Bark disrupted pet retail with a great customer experience…for dogs
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<5 min.
Quantifying the business impact of customer service
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Customer service strategy
<5 min.
Why omnichannel support is no fairytale
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Customer Service Management
10+ min.
Customer feedback: how to hear the voice of the customer
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Customer service strategy
5 - 10 min.
Proactive support: The right way to engage
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The how-to guide to omnichannel support
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<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
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<5 min.
The Zendesk Benchmark: how established companies win with digital transformation
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<5 min.
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<5 min.
Experts weigh in on tomorrow’s best CX practices
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10+ min.
Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
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<5 min.
The ROI case for omnichannel support
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Chat it up
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How MoviePass radically changed the movie theater customer experience
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10+ min.
How Brooklinen woke up the bedding industry by going direct-to-consumer
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Customer experience
<5 min.
Sharing identity to foster customer loyalty
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<5 min.
Customer service trends: faster, cheaper, and more human
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Slack & Zendesk: The future of internal collaboration
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How Eaze is changing the customer experience for a newly legal product: cannabis
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How Slack changed the way we work by putting the customer experience first
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What do modern retail customers expect from customer service?
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From support analytics to customer analytics: data is your competitive advantage
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Providing a great customer experience during the holiday rush
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The Future Of Customer Service Experiences
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Optimizing interactions to provide the customer experience of tomorrow
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Mediaocean empowers better customer support teams and content with Zendesk
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Turning customer feedback into actionable insights
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<5 min.
Better customer experiences with omnichannel engagement
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<5 min.
Forrester: Engagement Costs Continue To Rise Even With Digital
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<5 min.
Forrester: Win Funding For Your Customer Service Project
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<5 min.
Forrester: Transform the Contact Center for Customer Service Excellence
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<5 min.
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5 - 10 min.
Customer service: turning transactions into relationships
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<5 min.
Why CX, Why Now?
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Customer loyalty
<5 min.
How to Deliver Better Customer Service This Year
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Customer experience
<5 min.
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Zendesk research: analytics
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<5 min.
Zendesk research: retail and the holidays
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Zendesk research: customer satisfaction
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Zendesk research: customer self-service
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Zendesk research: operational benchmarking
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Zendesk research: live chat
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<5 min.
Zendesk research: Net Promoter Score® (NPS)
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<5 min.
Zendesk research: behavioral cues
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Customer experience
<5 min.
Customer engagement with agile customer care
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<5 min.
Top customer experience with agile customer care
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<5 min.
Increase revenue with agile customer care
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<5 min.
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<5 min.
Meeting the fresh demands of omnichannel customers
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<5 min.
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<5 min.
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<5 min.
Uncover the true value of your customer support organization
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<5 min.
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Gartner Predicts 2017: CRM Customer Service and Support – EMEA
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<5 min.
Union+Webster: The value of conscious consumers
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Analyst reports
<5 min.
Forrester: Pinpoint opportunities for better customer service
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Analyst reports
<5 min.
Forrester TEI Report Examines the ROI of Zendesk
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<5 min.
Happy customers, happy bottom line
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<5 min.
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Analyst reports
<5 min.
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<5 min.
Improve employee satisfaction in just a few clicks
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<5 min.
Creating Moments of Magic for Your Customers—Today and Every Day
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<5 min.
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<5 min.
Manners Around the World
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How to Defuse Even the Worst Customer Situations
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<5 min.
3 Keys to Building a Kindness Revolution
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10+ min.
Providing great social media customer service
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<5 min.
Going Beyond Support with Customer Engagement
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<5 min.
Creating a great customer experience in any language
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Customer experience
<5 min.
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
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<5 min.
How Zendesk Does Customer Service
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<5 min.
Zen Masters of Customer Service Webinars
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United Kingdom omnichannel survey
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<5 min.
7 strategies for turning angry customers into loyal fans
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<5 min.
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<5 min.
7 tools for amazing every customer every time
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5 - 10 min.
6 Tips for building a thriving help center
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The Zendesk Customer Service Benchmark
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<5 min.
Companies Focus on Customer Retention
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<5 min.
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<5 min.
Why Zendesk
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<5 min.
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5 - 10 min.
The impact of customer service on customer lifetime value 2013
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<5 min.
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<5 min.
5 Steps to Becoming a Beloved Company
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<5 min.
3 Customer Service Lessons from Disney
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<5 min.
Turning Difficult Moments into Positive Customer Experiences
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5 - 10 min.
Five trends impacting the enterprise IT help desk
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Customer experience
<5 min.
How Your Company’s Customer Service is Being Graded Online
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What is customer experience?
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Customer experience
<5 min.
What’s the Secret to Providing a World Class Customer Service Experience
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Customer experience
<5 min.
Can Your Customers Find You Online?
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Customer experience
<5 min.
Customers want to help themselves?
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Customer service strategy
<5 min.
Why are Customers Turning to Social Media?
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Best in practice: what works in customer service
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Where are the happiest employees?
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<5 min.
The Apple Experience: Secrets to Insanely Great Customer Loyalty
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<5 min.
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Customer Data & Analytics
<5 min.