Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Zendesk, joined by guest speakers from Forrester and Prosper, reveal how support organizations are winning the battle against the stigma of being cost centers. By leveraging multichannel support with the Zendesk family of products, companies like Prosper are untapping positive ROI through increased efficiency of agents and deflection of tickets to lower-cost channels.

In fact, the Total Economic ImpactTM (TEI) of Zendesk, a Forrester study released in May 2017, reports Zendesk customers who implemented Zendesk experience a payback period of less than 3 months and 390% ROI on average.

In this 30 min webinar, you will:

  • Hear actionable insights on the digital transformation of customer service from Ian Jacobs, a Principal Analyst at Forrester.
  • Learn how innovative companies like Prosper are using Zendesk to exceed consumer expectations.
  • Gain access to Forrester's ROI tool that calculates an estimate of the economic benefits you can gain by implementing Zendesk.

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