Best customer service software
Support is intuitive software that is built with help desk agents in mind. Everything they need lives in a single, dynamic help desk interface, so it’s easy to be productive and manage customer interactions.Support ticketing solution takes incoming customer requests and automatically generates a customer service ticket. With a full audit trail, you can track every conversation from origin to resolution, even if it spans multiple channels and agents. Support helps provide personalized support so customers stay happy.
Take a look at what else you can do with the integrated Zendesk family of products for a complete omnichannel experience:
- Guide - is a smart knowledge base where you can quickly build a customizable help center, online community, and customer portal so customers get better self-service and agents see improved efficiency and faster resolution
- Chat - allows agents to engage over websites, mobile apps, and social media so that you can build relationships with customers in the places they prefer with live chat
- Talk - call center software built right into the Zendesk Support ticketing system that allows customer service teams to provide phone support from the same platform they use to manage all other channels
- Explore - get instant access to analytics that matter with a deeper understanding of your customers and business that comes with it