Customer service solutions
Zendesk has built software from the ground up for better customer relationships. The Zendesk family of products is designed for greater customer engagement through better customer support, for small businesses up through global enterprises.
A different kind of customer service
No longer does it suffice to answer a customer's phone call, provide a little information, take an order and then hang up. In the era of multichannel customer care, agents switch among phone calls, live chat, email, live social media messages and website forms.
Customer service solutions extend to web self-service resources that enable customers and prospects to find answers on their own. Without agents interrupting their shopping experience, customers tend to spend more time on a website in their own kind of engagement.
Advantages of a better customer experience
When treated as they want to be treated, customers never have a reason to leave. All customers want a strong connection to a company that heeds the voice of the customer. That comes when management invests in the solutions and resources agents need to communicate with customers properly, such as help desk, knowledge management, analytics and contact center software.
The most useful tools enable the company to spend time in live interactions with customers. Being able to touch the customer anywhere on the company's platform at the point of decision can boost sales and strengthen relationships.
Solutions at the right time and place
Most companies learn quickly that inadequate customer service solutions cost time, money and valuable credibility. With the immediate, vocal nature of feedback displayed on social media, the future of customer service solutions begins to look more like the personal, human, live experience of a bygone era.
The right software provides customers with access when and where they want it: on the desktop, in the cloud, on mobile devices. But technology is only part of the solution. Successful companies manage the customer service experience well because they use analytics to understand their customers well.