Improve eCommerce support with Zendesk and Shopify Plus
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Zendesk’s omnichannel solution offers simple, yet powerful tools that make it easy for customers to engage with your business—where and when it’s right for them. Channels are connected so conversations with customers flow seamlessly, context is maintained, agents are more productive, and information can be shared across your company. It’s the experience customers expect, and when you give it to them, they’ll be yours for life.
Gain a customer
Add live chat to any Shopify Plus site to turn browsers into buyers. According to a Forrester study, adding live chat can increase your website conversion rate by 29 percent. Use Zendesk Chat to increase your average order value, reduce cart abandonment, and improve your customer satisfaction.
Be available on any channel
Customers expect businesses to be where they are. Whether customers want to self serve through your knowledge base, send a tweet, or give you a ring—the Zendesk family of products enables you to provide support to customers on any channel they prefer.
Work smarter with our integration
Solve customer inquiries faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify Plus displayed in Zendesk.
Having this information directly in Zendesk also reduces context-switching for agents, driving productivity, increasing customer satisfaction and ultimately lifetime value.
Zendesk and Shopify Plus integration is free for any mutual customer. It's available in both Zendesk Support and Zendesk Chat. You can find the app in the Zendesk Apps Marketplace or the Shopify App Store.