Quantifying the business impact of customer service in the United States

Available On-Demand

Acerca de

Customers will inevitably contact customer support in search of answers for their questions–that’s a given, but it’s how and when your company resolves these support inquiries that will impact their future purchases. To better define the connection between the customer service expectations and buying behavior, Dimensional Research set out to quantify the business impact of customer service.

Watch this webinar detailing the recent findings on US consumers from Dimensional Research. The study found that 87% of US consumers say good customer service changes their buying behavior, compared to 97% of US consumers that say bad customer service changes their buying behavior.

Here are some additional insights we’ll cover in the webinar:
● How customer service impacts long-term revenue
● Why customer service requires a wide range of channels
● The growing popularity of channels other than email & phone
● The changing expectations for good customer service across different generations

Understanding these trends can empower you and your support team to exceed your customers’ expectations.

Complete the form below to view your webinar:

Escribe tu nombre
Escribe tus apellidos
Ingrese una dirección de correo electrónico válida
Escribe un número de teléfono válido
Escriba el nombre de su empresa
Selecciona el número de empleados
Selecciona tu país
También deseo recibir correos electrónicos esporádicos de productos y servicios de Zendesk. (Puedes cancelar la suscripción en cualquier momento).
Selecciona una opción

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.

Lo sentimos, algo no ha funcionado bien.

Vuelve a cargar la página e inténtalo de nuevo, o bien envíanos un correo electrónico directamente a support@zendesk.com.

Estamos enviando tu solicitud... espera un momento

Speakers

Scott Morris

VP of Integrated Campaigns at Zendesk

Diane Hagglund

Founder and Principal of Dimensional Research

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.