Zendesk on Zendesk: Omnichannel Analytics – Measuring and Improving CX
 – Europe

Available On-Demand

Acerca de

Each day at Zendesk, we have hundreds of agents using Zendesk to help solve your requests, across many different channels – and all of these interactions generate a ton of data. Our customer advocacy leaders use this data to constantly improve the omnichannel support that we provide. Interested in learning more about how we use our own products to measure and improve the customer experience at Zendesk? If you answered “yes” and are a data-driven support leader, this is a webinar you won’t want to miss!

Join Brian Harris, Director of Customer Advocacy at Zendesk and Andrew Forbes, Product Marketing Manager at Zendesk as they discuss how we report on the health of our customer service at Zendesk. You’ll leave with actionable analytics tips from our pros that you can put into practice right away.

By attending this webinar you will learn:

● How the team at Zendesk thinks about omnichannel support and what it means for our customers and agents
● Key considerations for support leaders who are looking to roll out an omnichannel strategy
● Process optimization tips, how to effectively coaching agents, and how to keep your team focused when supporting customers over a variety of channels

Complete the form below to view your webinar:

Escribe tu nombre
Escribe tus apellidos
Ingrese una dirección de correo electrónico válida
Escribe un número de teléfono válido
Escriba el nombre de su empresa
Selecciona el número de empleados
Selecciona tu país
También deseo recibir correos electrónicos esporádicos de productos y servicios de Zendesk. (Puedes cancelar la suscripción en cualquier momento).
Selecciona una opción

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.

Lo sentimos, algo no ha funcionado bien.

Vuelve a cargar la página e inténtalo de nuevo, o bien envíanos un correo electrónico directamente a support@zendesk.com.

Estamos enviando tu solicitud... espera un momento

Speakers

Brian Harris

Brian Harris is the Director of Customer Advocacy. He’s a consummate advocate for our customers’ needs and a self-professed data geek.

Andrew Forbes

Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he doesn’t like those.

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.