Novedades de Zendesk: marzo de 2019 - Europa

Available On-Demand

About

Last quarter we were busy launching 3 brand new products: Zendesk Sell, Explore, and Sunshine. Now we are kicking off 2019 with big and new improvements to Zendesk’s entire suite of products: Support, Chat, Talk, Guide, Explore, Sell, and Sunshine.

This quarter’s set of new features and enhancements are designed to improve your agents’ efficiency and productivity and keep a closer eye on team performance. Tune in for a 45-minute webinar to learn more about what’s new in your Zendesk.

Some of the topics we’ll discuss include:

● Conditional Ticket Fields, Contextual Workspaces, Slack + Side Conversations to reduce agent effort and increase overall productivity
● How to keep your knowledge base healthy and up-to-date with Article Events in Zendesk Guide
● Enhanced Support dashboard to help analyze metrics that matter with additional attributes, filters, and tabs as well as sharing and collaboration improvements
● Web Widget integrated Chat experience where agents can now fluidly navigate between Chat and Help Center straight in the Web Widget

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Speakers

Josh Bean

Josh Bean is the Director of Marketing for Zendesk Sell, helping sales and service teams collaborate for a better customer experience.

Martin Doettling

Martin Doettling es vicepresidente y gerente general de análisis en Zendesk, y se encarga de proporcionar a las empresas las herramientas que necesitan para medir y mejorar toda la experiencia del cliente.

Polomi Batra

Polomi Batra es gerente de marketing de productos para Zendesk Chat. Su equipo crea productos para conectarse con los clientes de manera rápida y receptiva.

Hannah Bastian

Hannah Bastian is a Product Marketing Manager for Zendesk Support. Her team builds products to enable more efficient and personal customer support.