Zendesk on Zendesk: How we provide live chat support

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Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind-the-scenes look at how our global customer advocacy team uses Zendesk Chat to provide best-in-class customer support at scale.

Zendesk uses live chat to communicate with thousands of customers on a weekly basis to the tune of a 95% customer satisfaction score. Let our in-house support experts guide you through our chat journey so you can make the most of yours.

Join this webinar where we’ll cover:

● Why we prioritize Chat
● Mistakes we made so you don’t have to
● When and where to implement Chat
● Our staffing model
● How we get new agents trained quickly
● A day in the life of a Chat agent
● Q&A with our panel
After this webinar, you’ll take away new ideas to implement at your company, whether you’re just starting with Zendesk Chat or looking to take your Chat experience to the next level.

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Speakers

Ana Wiechers

Ana Wiechers Ana Wiechers is a Senior Manager of Customer Advocacy where she leads a team responsible for triage and product support across multiple channels. Erin Hampe Erin Hampe is a Manager of Customer Advocacy where she leads a team of product-at-large experts responsible for the front lines of technical support and customer service. Jen Neuls Jen Neuls is a Senior Business Analyst where she helps define our business and staffing needs for all of customer advocacy.

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