Building the best customer experiences with Facebook and Zendesk บทความ

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

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Report: CX Champions of North America Whitepaper

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

เร็วกว่า ดีกว่าและแข็งแกร่งกว่า—การใช้เทคโนโลยีอย่างชาญฉลาดสามารถสร้างความแตกต่างใน CX ได้อย่างไร บทความ

เร็วกว่า ดีกว่าและแข็งแกร่งกว่า—การใช้เทคโนโลยีอย่างชาญฉลาดสามารถสร้างความแตกต่างใน CX ได้อย่างไร

องค์กร CX ชั้นนำจะยึดมั่นในการให้ลูกค้าเป็นศูนย์กลาง โดยการใช้เทคโนโลยีในรูปแบบที่ชาญฉลาดเพื่อสนับสนุนกระบวนการที่มีความคล่องตัว

กลายเป็นแชมเปี้ยน CX —แนวทางปฏิบัติสำหรับคุณและทีม บทความ

กลายเป็นแชมเปี้ยน CX —แนวทางปฏิบัติสำหรับคุณและทีม

ESG Research ระบุจุดที่บริษัทต่างๆ กำลังยกระดับเกม CX ของพวกเขา—และจุดที่พวกเขายังคงเป็นรองอยู่

ผลกระทบของทีมฝ่ายสนับสนุนที่มีศักยภาพต่อ CX สำหรับธุรกิจขนาดเล็ก บทความ

ผลกระทบของทีมฝ่ายสนับสนุนที่มีศักยภาพต่อ CX สำหรับธุรกิจขนาดเล็ก

เรียนรู้วิธีจัดตั้งเจ้าหน้าที่ตัวแทนฝ่ายสนับสนุนเพื่อความสำเร็จในการส่งมอบเครื่องมือเพื่อขับเคลื่อนธุรกิจของคุณให้ก้าวหน้า

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Why you need sales process mapping to solve big-picture problems บทความ

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter บทความ

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy บทความ

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams บทความ

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

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Why the employee experience is the customer experience บทความ

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Introducing stories about helpful people บทความ

Introducing stories about helpful people

When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…

Holiday 2020: 3 trends for retailers this season บทความ

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change บทความ

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Guides, research, and more

Report: CX Champions of Europe Whitepaper

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

Report: CX Champions of Asia Pacific Whitepaper

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Whitepaper

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

เรื่องราวล่าสุด

The state of your business, as told by data บทความ

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.

Is your customer support team ready this holiday season? บทความ

Is your customer support team ready this holiday season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Building stronger customer relationships with messaging บทความ

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

A business’s guide to Facebook Chat

A business’s guide to Facebook Chat

Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging

A Three-Step Approach to Jump-Starting CX Transformation in Government Whitepaper

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

The art of social listening: Tracking and acting on what your customers say about you on social media บทความ

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

How to pick customer segmentation software that will scale with your team บทความ

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

3 reasons conversational commerce fails (& how to make it work) บทความ

3 reasons conversational commerce fails (& how to make it work)

Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.