Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Guides, research, and more
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Here are the tools you need to meet your customers’ expectations, at scale.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.