บทความ

บทความ

เร็วกว่า ดีกว่าและแข็งแกร่งกว่า—การใช้เทคโนโลยีอย่างชาญฉลาดสามารถสร้างความแตกต่างใน CX ได้อย่างไร

องค์กร CX ชั้นนำจะยึดมั่นในการให้ลูกค้าเป็นศูนย์กลาง โดยการใช้เทคโนโลยีในรูปแบบที่ชาญฉลาดเพื่อสนับสนุนกระบวนการที่มีความคล่องตัว

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Sales performance: Why it matters and what managers can do about it บทความ

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

A tactical guide to preventing and surviving a social media crisis บทความ

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

Q&A with Chatdesk: How to make the holiday season a CX success บทความ

Q&A with Chatdesk: How to make the holiday season a CX success

Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.

What is digital transformation? And how to keep it customer-centric บทความ

What is digital transformation? And how to keep it customer-centric

Your guide to customer-centric digital transformation.

Get more from your sales emails with Zendesk Sell บทความ

Get more from your sales emails with Zendesk Sell

Email is only getting more popular. In 2020, 306.4 billion emails are being sent and received…

7 cold email templates that skyrocket response rates บทความ

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Delivering personalized customer experiences with Zendesk and Amazon Connect บทความ

Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.

How community nonprofits shift focus to solve for food insecurity บทความ

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.